Event Service Specialist

First Global Management Services, Inc.; Dublin; On-site; EUR 38,000 - 52,000; Full time

Benefits offered by this job

Group Income Protection

Private Medical Cover

25 Days Annual Leave

Volunteer Day

Sick Pay

Parental Leave

Wellness Stipend

Mobile Phone Allowance

Pension Enhancements

Life Insurance

Travelcard Loan

Bike to Work

Discretionary Bonus

Global Opportunities

Job summary

FIRST is a leading global brand experience agency delivering Content, Creative, Digital Technology, Management & Delivery, and Data & Insights. We serve 130+ brands across 110 countries.

The Event Service Specialist will be the on-site point of contact at a major tech campus, ensuring flawless event execution and coordinating with internal teams and service partners. You will manage logistics, support planning, and provide post-event reporting while delivering outstanding guest experiences and

Qualifications

• 1+ years of experience in a similar role.
• Fluent in English.
• On-site role with campus deployment.
• Knowledge of basic and fundamental standards of event management and operations.
• Excellent interpersonal, communication and organizational skills.
• Experience working cross-functionally with various levels of stakeholders in a fast-paced environment.

Responsibilities

• Be primary on-site contact for events.
• Coordinate and execute event logistics.
• Support event managers in planning large-scale events.
• Provide administrative support and keep planning tools up-to-date.
• Compile post-event reports and data.
• Assist Guest Services with check-in, wayfinding, swag organisation and event details.

Skills

Fluent English

Interpersonal skills

Communication skills

Organizational skills

Cross-functional

Problem solving

Time management

Multi-tasking

Team player

Adaptable

Job description

Building a Brand Starts with a Story

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency.

Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology.

Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more.

Learn more at www.firstagency.com

What You Would Get To Do

The Event Service Specialist will consistently deliver exceptional service to our client through excellent event service delivery. Along with other FIRST team members, the Event Service Specialist will represent the FIRST Solutions brand on-site within a well-known tech company. In this role you, your main focus will be to be the primary point of contact to successfully execute events, working with the FIRST team and various internal service providers.

Your Contributions

• Primary contact on the event day for event hosts, working hand in hand with event managers and service partners to ensure appropriate execution and service delivery in each area of event support including catering, audio/video production, security, transportation, and room setup support.
• Work across various event spaces, traveling between different floors and buildings throughout the day
• Coordinate and execute event logistics
• Reviews all event needs and re-confirms or clarifies any areas of concern prior to event
• Support events onsite which could include managing multiple events a day
• Troubleshoot issues and escape any advanced needs to the appropriate internal partner
• Communicate any pertinent adds/changes to the event team and supporting services lines as needed (i.e.: guest count changes, schedule changes, room setup or catering changes)
• Assist event managers in the planning of large-scale events
• Support the end-to-end planning for small-scale events as needed
• Provide administrative support for event managers by keeping tracking tools, event planning documents and internal planning systems up-to-date and accurate
• Responsible for compiling reports related to on-site events including post-event data
• Support the Guest Services team as needed, which could include but is not limited to guest check-in, wayfinding, swag organization and distribution and answering questions on event details

What We Are Looking For

• 1+ years of experience in a similar role
• Must be fluent in English
• This role will be assigned to a primary location but will require flexibility to be deployed to support across the campus as required. This is an on-site position.
• Knowledge of basic and fundamental standards of event management and event operations
• Excellent interpersonal, communication and organizational skills
• Experience working cross-functionally with various levels of stakeholders in a fast-paced environment
• Creative problem solver, resourceful, team player
• Adaptability to situations and ever-changing demands
• Highly organized with the ability to handle multiple tasks to meet strict deadlines
• Excellent time management and multi-tasking skills
• Ambitious and proactive with a calm and flexible approach to handling pressure
• Experience working on large and complex databases is a plus

At FIRST, we believe that the passion, creativity, and commitment of our teams drive our success. That’s why we offer a range of benefits and perks to support your personal and professional growth

• Group Income Protection
• Private Medical Cover with Irish Life Health from day one
• 25 Days Annual Leave PLUS Public Holidays
• Personal Volunteer Day
• 10 Days of Sick Pay each Year
• Enhance Parental Leave (Maternity & Paternity)
• Wellness Stipend
• Mobile Phone Allowance
• Pension Scheme Enhancements
• Life Insurance
• Travelcard Loan
• Bike to Work Scheme
• Discretionary Bonus Structure
• Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.

FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.