Workplace Experience Specialist - 12 months FTC

Irish Life; Dublin; Hybrid; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Bonuses

Learning and Development support

Defined Contribution pension

Wellbeing initiatives

Job summary

Irish Life is seeking a proactive and highly organised Workplace Experience Specialist to support delivery of a connected, seamless workplace experience for employees, customers and visitors. This hands-on role sits within our Workplace services team, coordinating events, hospitality, wellbeing and engagement initiatives.

Reporting to the Senior Manager Workplace Experience, you will partner with facilities, IT, security and external vendors to ensure high‑quality service across hybrid and

Qualifications

• 2–4 years’ experience in workplace coordination, events, hospitality, customer experience or service, corporate services, facilities support or a related environment.
• Strong organisational, planning, and multitasking skills, with the ability to manage competing priorities in a fast-paced environment.
• Experience supporting events, meetings, hospitality services, workplace activities, or employee engagement initiatives.
• Excellent attention to detail and a commitment to high-quality service delivery.
• Strong communication and relationship-building skills, with confidence engaging colleagues, senior stakeholders, suppliers, and internal service teams.
• Practical, hands‑on approach with the ability to anticipate needs, solve problems quickly and stay calm under pressure.
• Good understanding of logistics coordination, including room set‑up, catering, visitor arrangements, supplier coordination, and event support.
• Proficiency in Microsoft Office, Outlook, and Teams; experience supporting hybrid meetings or AV/IT logistics is beneficial.

Responsibilities

• Support the delivery of a consistent, high-quality workplace experience across employee, customer, and visitor touchpoints.
• Assist with the end-to-end planning, coordination and delivery of corporate events, hospitality moments, visitor management, workplace activities, and engagement initiatives.
• Coordinate event and workplace experience logistics, including room set‑up, catering, visitor arrangements, AV/IT requirements, supplier briefings, run sheets, and post-event follow‑up.
• Maintain workplace experience and events processes, including calendars, requests, timelines, documentation, and reporting.
• Work closely with Internal Communications, Facilities Management, Security, Front of House, Health and Safety, IT, AV and Marketing teams and external vendors to ensure coordinated delivery.
• Support catering, hospitality, and leisure provider activity, including bookings, service feedback, issue tracking, invoice administration, and performance reporting.
• Assist with client relationship management, hospitality, and billing queries in partnership with finance colleagues.
• Support wellbeing, employee engagement and workplace initiatives that contribute to a positive, inclusive, and energising environment.
• Gather feedback, track actions, and use insights to identify opportunities for continuous improvement.
• Provide administrative and coordination support for senior team meetings, events, projects, finance, KPI and management reporting.

Skills

Workplace coordination

Event coordination

Hospitality services

Customer experience

Education

Event Management / Hospitality / Marketing degree (optional)

Tools

Microsoft Office

Outlook

Teams

Job description

• Full Time 12 Months Fixed Term Contract position
• Hybrid role based in our Dublin City Centre offices with an expectation of on-site attendance 3-4 days per week, subject to business requirements.

What we offer

We have embraced a hybrid working model for most of our positions, which means that you can enjoy a balanced approach of working from home for part of the week and working from the office for the remainder of the week.

We offer a comprehensive benefits package including competitive salaries and bonuses, robust Learning and Development support, excellent Defined Contribution pension and comprehensive Wellbeing initiatives and support to name but a few.

Further details on our benefits package can be accessed here Benefits (life-careers.com)

At Irish Life, our purpose is to help people build better futures. Our company values shape everything we do and underpin our vision of being the driving force behind Ireland’s financial, physical, and mental well-being.

We believe in doing the right thing—acting with integrity and making fair, responsible decisions. We aim high, setting ambitious goals and constantly find better ways to innovate and improve. Our customers are at the heart of everything we do, and we are dedicated to understanding their needs and exceeding their expectations. We believe that as a team we work best together, in a supportive, collaborative environment where every idea and contribution is valued.

Role Overview

Irish Life is seeking a proactive and highly organised Workplace Experience Specialist to support the delivery of a connected, seamless, and high-quality workplace experience for employees, customers, and visitors. This role sits within our Workplace services team, which is responsible for the delivery and optimisation of workplace services to support and enhance employee and customer experience, operational efficiency, and organisation culture.

Reporting to the Senior Manager Workplace Experience the Specialist will support day-to-day workplace experience activity across workplace services, corporate events, hospitality and catering delivery oversight, wellbeing, visitor experience, and employee engagement. This is a hands‑on role requiring strong coordination, attention to detail and the ability to work collaboratively with internal teams, senior stakeholders, and external suppliers.

The role is ideal for someone with experience in workplace coordination, customer service, events, hospitality, facilities support or corporate services who thrives in a fast‑paced, service‑led environment.

Key Responsibilities

• Support the delivery of a consistent, high-quality workplace experience across employee, customer, and visitor touchpoints.
• Assist with the end-to-end planning, coordination and delivery of corporate events, hospitality moments, visitor management, workplace activities, and engagement initiatives.
• Responsible for the coordination of key deliverables across the workplace services function, including collaboration with our team members in facilities operations, technical services, health and safety, wellbeing, projects, and our people partner teams.
• Coordinate event and workplace experience logistics, including room set‑up, catering, visitor arrangements, AV/IT requirements, supplier briefings, run sheets, and post-event follow‑up.
• Maintain workplace experience and events processes, including calendars, requests, timelines, documentation, and reporting.
• Work closely with Internal Communications, Facilities Management, Security, Front of House, Health and Safety, IT, AV and Marketing teams and external vendors to ensure coordinated delivery.
• Support catering, hospitality, and leisure provider activity, including bookings, service feedback, issue tracking, invoice administration, and performance reporting.
• Assist with client relationship management, hospitality, and billing queries in partnership with finance colleagues.
• Support wellbeing, employee engagement and workplace initiatives that contribute to a positive, inclusive, and energising environment.
• Gather feedback, track actions, and use insights to identify opportunities for continuous improvement.
• Provide administrative and coordination support for senior team meetings, events, projects, finance, KPI and management reporting.
• Act as a professional and visible point of support for colleagues, visitors, stakeholders, and suppliers.

What you will need to be successful in the role

• 2–4 years’ experience in workplace coordination, events, hospitality, customer experience or service, corporate services, facilities support or a related environment.
• Strong organisational, planning, and multitasking skills, with the ability to manage competing priorities in a fast-paced environment.
• Experience supporting events, meetings, hospitality services, workplace activities, or employee engagement initiatives.
• Excellent attention to detail and a commitment to high-quality service delivery.
• Strong communication and relationship-building skills, with confidence engaging colleagues, senior stakeholders, suppliers, and internal service teams.
• Practical, hands‑on approach with the ability to anticipate needs, solve problems quickly and stay calm under pressure.
• Good understanding of logistics coordination, including room set‑up, catering, visitor arrangements, supplier coordination, and event support.
• Proficiency in Microsoft Office, Outlook, and Teams; experience supporting hybrid meetings or AV/IT logistics is beneficial.
• Collaborative team player with a strong sense of ownership and follow‑through.
• Creative problem‑solving skills, adaptability, and a positive "can-do" attitude.

Preferred Skills

• Degree or equivalent experience in Event Management, Hospitality, Marketing, or a related field (optional with excellent experience)
• Experience in a corporate, regulated or highly governed environment.
• Familiarity with workplace experience, event management, front‑of‑house, customer service and experience, visitor management, or workplace safety processes.
• Experience supporting supplier relationships, budgets, purchase orders, invoices, or contract administration.
• Knowledge of hybrid and virtual event formats.
• Interest in wellbeing, employee engagement, sustainability, and workplace innovation.

Hybrid / on‑site requirement

This role is predominantly an on‑site role (3-4 days subject to business requirements), reflecting the hands‑on nature of workplace experience delivery and the need to provide visible, responsive support for operational activity, corporate events, hospitality, visitor experience, and day‑to‑day stakeholder requirements. There is potential for a hybrid approach as business requirements dictate as such flexibility is required.

About us

Irish Life is one of Ireland’s largest financial institutions with a presence across a range of financial services markets. We are one of Ireland’s leading financial services groups with over 1.5 million customers. For over 80 years, we’ve been helping people to look after their life insurance, pension and investment needs, and more recently their health insurance.

It is a subsidiary of Great‑West Lifeco and a member of the Power Financial Corporation group of companies.

We are proud of our culture of developing and supporting the growth and professional development of our people. The focus has resulted in a team of top talent with high standards, positioning us at the forefront of our industry.

The company reserves the right to draw up a shortlist as part of the selection process. Where Agency assistance is required the Irish Life Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Irish Life by Recruitment Agencies will not be accepted for this role.

Irish Life is proud to be an Equal Opportunities employer. We have created an environment of inclusion and growth to help people achieve their potential, to ensure they can bring their whole selves to work and to feel valued. We celebrate diversity of thought and perspective and want all of our employees to feel valued, respected and supported.

We have built a culture that promotes equality and inclusion for all of our current and future employees and strive to ensure that our behaviours, processes and practices are aligned to this culture.

If you require any accommodations during the recruitment process please contact [e-mail] and we will be delighted to ensure you are fully supported to be your best.

ILGL supports Equal Opportunity and is regulated by the Central Bank of Ireland.