Event Service Specialist

FIRST; Dublin; On-site; EUR 30,000 - 42,000; Full time

Benefits offered by this job

Group Income Protection

Private Medical Cover

25 Days Annual Leave

10 Days of Sick Pay

Parental Leave Enhancement

Wellness Stipend

Pension Scheme Enhancements

Life Insurance

Travelcard Loan

Bike to Work Scheme

Discretionary Bonus Structure

Global Opportunities

Job summary

FIRST is a leading global brand experience agency delivering Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. The Event Service Specialist will be the primary on-site contact to flawlessly execute events at a major tech campus, working with FIRST teams and internal partners to ensure seamless service delivery.

You will coordinate logistics, troubleshoot issues, and support a range of events from large-scale conferences to intimate sessions, while

Qualifications

• 1+ years of experience in a similar role.
• Must be fluent in English.
• This is an on-site position requiring campus deployment.
• Knowledge of basic event management and operations.
• Excellent interpersonal, communication and organizational skills.
• Experience working cross-functionally with stakeholders in fast-paced environments.
• Creative problem solver, resourceful and a team player.
• Highly organized with ability to handle multiple tasks under deadlines.

Responsibilities

• Primary contact on event day for hosts, coordinating with managers and service partners.
• Work across multiple event spaces and travel between floors and buildings.
• Coordinate and execute event logistics.
• Review event needs and clarify concerns prior to events.
• Support onsite events including multiple events per day.
• Troubleshoot issues and escalate advanced needs to internal partners.
• Communicate changes to event team and supporting services as needed.
• Assist managers in planning large-scale events and end-to-end planning for small events.
• Provide administrative support and keep planning tools up-to-date.
• Compile reports related to on-site events and post-event data.
• Support Guest Services with check-in, wayfinding, and questions on event details.

Skills

Fluent English

Event coordination

Stakeholder management

Cross-functional

Communication skills

Multitasking

Organizational skills

Problem solving

Adaptability

Job description

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency.

Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology.

Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more.

The Event Service Specialist will consistently deliver exceptional service to our client through excellent event service delivery. Along with other FIRST team members, the Event Service Specialist will represent the FIRST Solutions brand on-site within a well-known tech company. In this role you, your main focus will be to be the primary point of contact to successfully execute events, working with the FIRST team and various internal service providers.

Your Contributions

• Primary contact on the event day for event hosts, working hand in hand with event managers and service partners to ensure appropriate execution and service delivery in each area of event support including catering, audio/video production, security, transportation, and room setup support.
• Work across various event spaces, traveling between different floors and buildings throughout the day
• Coordinate and execute event logistics
• Reviews all event needs and re-confirms or clarifies any areas of concern prior to event
• Support events onsite which could include managing multiple events a day
• Troubleshoot issues and **escalate** any advanced needs to the appropriate internal partner
• Communicate any pertinent adds/changes to the event team and supporting services lines as needed (i.e.: guest count changes, schedule changes, room setup or catering changes)
• Assist event managers in the planning of large-scale events
• Support the end-to-end planning for small-scale events as needed
• Provide administrative support for event managers by keeping tracking tools, event planning documents and internal planning systems up-to-date and accurate
• Responsible for compiling reports related to on-site events including post-event data
• Support the Guest Services team as needed, which could include but is not limited to guest check-in, wayfinding, swag organization and distribution and answering questions on event details

What We Are Looking For

• 1+ years of experience in a similar role
• Must be fluent in English
• This role will be assigned to a primary location but will require flexibility to be deployed to support across the campus as required. This is an on-site position.
• Knowledge of basic and fundamental standards of event management and event operations
• Excellent interpersonal, communication and organizational skills
• Experience working cross-functionally with various levels of stakeholders in a fast-paced environment
• Creative problem solver, resourceful, team player
• Adaptability to situations and ever-changing demandsli>
• Highly organized with the ability to handle multiple tasks to meet strict deadlines
• Excellent time management and multi-tasking skills
• Ambitious and proactive with a calm and flexible approach to handling pressure
• Experience working on large and complex databases is a plus

At FIRST, we believe that the passion, creativity, and commitment of our teams drive our success. That's why we offer a range of benefits and perks to support your personal and professional growth

• Group Income Protection
• Private Medical Cover with Irish Life Health from day one
• 25 Days Annual Leave PLUS Public Holidays
• 10 Days of Sick Pay each Year
• Enhance Parental Leave (Maternity & Paternity)
• Wellness Stipend
• Pension Scheme Enhancements
• Life Insurance
• Travelcard Loan
• Bike to Work Scheme
• Discretionary Bonus Structure
• Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.

FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.