Evening Team Supervisor — Customer Experience Leader

Centra; Ireland; Remote; EUR 28,000 - 36,000; Full time

Job summary

Centra in Ireland is seeking an experienced store supervisor to lead and develop the team, ensuring the store runs smoothly and delivers excellent customer service at all times. You will motivate staff, manage day-to-day operations and maintain high standards of presentation and stock control.

The ideal candidate will have at least one year in a customer service role, work well in a fast-paced environment, and be capable of organizing work, delegating tasks and supporting colleagues.

Qualifications

• Minimum 1 year experience in a customer service facing role.
• Ability to work as part of a team in a fast-paced environment and multitask under pressure.
• Ability to organise work, delegate responsibilities and support team members in the store.

Responsibilities

• Actively live Centra brand-values e.g. Proud, Energetic, Imaginative and Community-Based.
• Be approachable and a role model who leads by example and encourages teamwork and a positive attitude in the workplace.
• Liaise with day management on changes to layouts and ensure changes are correctly implemented.
• Set the standard for other employees in relation to rotation, merchandising and facing off.
• Assist in the induction, training and development of employees.
• Deal with all customer queries efficiently and professionally and consistent with store policy.
• Engage with new initiatives and embrace new ways of working.

Skills

Customer service

Teamwork

Multitasking under pressure

Store operations

Job description

Centra in Ireland is seeking an experienced store supervisor to lead and develop the team, ensuring the store runs smoothly and delivers excellent customer service at all times. You will motivate staff, manage day-to-day operations and maintain high standards of presentation and stock control.

The ideal candidate will have at least one year in a customer service role, work well in a fast-paced environment, and be capable of organizing work, delegating tasks and supporting colleagues.