Evening Store Team Leader – Customer Service Excellence

Centra; Dublin; On-site; EUR 35,000 - 48,000; Full time

Job summary

Centra in Dublin is seeking a store supervisor/manager to lead a busy team and deliver outstanding customer service. You will ensure smooth store operations, delegate tasks, and train colleagues to maintain high standards.

Ideal candidates have at least 1 year in a customer service role, can multitask under pressure, and align with Centra's values. The role involves coordinating shifts and daily merchandising to optimise performance.

Qualifications

• Minimum 1 years of experience in a customer service facing role.
• Ability to work as part of a team in a fast-paced environment, ability to multi task under pressure.
• Ability to organise work, delegate responsibilities and support team members in the store

Responsibilities

• Actively live Centra brand-values i.e. Proud, Energetic, Imaginative and Community-Based.
• Be approachable and a role model who leads by example and encourages teamwork and a positive attitude in the workplace.
• Liaise with the day management/supervisors on any changes to layouts and ensure changes are correctly implemented.
• Set the standard for other employees in relation to rotation, merchandising and facing off.
• Assist in the induction, training and development of employees.
• Deal with all customer queries efficiently, professionally and consistent with store policy.
• Engage with new initiatives and embrace new ways of working.

Skills

Customer service

Team leadership

Multitasking

Job description

Centra in Dublin is seeking a store supervisor/manager to lead a busy team and deliver outstanding customer service. You will ensure smooth store operations, delegate tasks, and train colleagues to maintain high standards.

Ideal candidates have at least 1 year in a customer service role, can multitask under pressure, and align with Centra's values. The role involves coordinating shifts and daily merchandising to optimise performance.