Store Team Leader - Customer Experience

Centra; Cork; On-site; EUR 28,000 - 36,000; Full time

Job summary

Centra store in Cork is seeking an experienced candidate to manage and motivate the team, ensuring the store operates efficiently and delivers outstanding customer service at all times.

The ideal candidate will have 2 years’ experience in a customer service facing role, ability to work in a fast-paced environment, and strong organizational skills to delegate tasks and support staff. This role emphasizes leadership, training, and a positive, community-based store culture.

Qualifications

• 2 years' experience in a customer service facing role is desirable.
• The ability to work as part of a team in a fast-paced environment, ability to multi task under pressure.
• The ability to organise work, delegate responsibilities and support team members in the store.

Responsibilities

• Actively live Centra brand-values i.e. Proud, Energetic, Imaginative and Community-Based.
• Be approachable and a role model who leads by example and encourages teamwork and a positive attitude in the workplace.
• Set the standard for other employees in relation to rotation, merchandising and facing off.
• Assist in the induction, training and development of employees.
• Deal with all customer queries efficiently, professionally and consistent with store policy.
• Engage with new initiatives and embrace new ways of working.

Skills

Customer service

Teamwork

multitasking

Organization

Job description

Centra store in Cork is seeking an experienced candidate to manage and motivate the team, ensuring the store operates efficiently and delivers outstanding customer service at all times.

The ideal candidate will have 2 years’ experience in a customer service facing role, ability to work in a fast-paced environment, and strong organizational skills to delegate tasks and support staff. This role emphasizes leadership, training, and a positive, community-based store culture.