Store Team Lead: Customer Experience Coach

Centra; Cork; Hybrid; EUR 29,000 - 36,000; Full time

Job summary

Centra in Ireland is seeking a Store Supervisor to lead and motivate the team, ensuring excellent customer service and efficient store operations. You will oversee rotation, merchandising and staff development while modelling Centra brand-values locally in Cork.

The role requires a hands-on leader who can manage multiple tasks, support colleagues and drive a positive, customer-centric environment on the shop floor.

Qualifications

• 2 years experience in a customer service facing role is desirable.
• The ability to work as part of a team in a fast-paced environment, ability to multi task under pressure.
• The ability to organise work, delegate responsibilities and support team members in the store.

Responsibilities

• Actively live Centra brand-values i.e. Proud, Energetic, Imaginative and Community-Based
• Be approachable and a role model who leads by example and encourages teamwork and a positive attitude in the workplace
• Set the standard for other employees in relation to rotation, merchandising and facing off
• Assist in the induction, training and development of employees
• Deal with all customer queries efficiently, professionally and consistent with store policy
• Engage with new initiatives and embrace new ways of working.

Skills

Customer service

Team leadership

Multitasking

Organisation

Job description

Centra in Ireland is seeking a Store Supervisor to lead and motivate the team, ensuring excellent customer service and efficient store operations. You will oversee rotation, merchandising and staff development while modelling Centra brand-values locally in Cork.

The role requires a hands-on leader who can manage multiple tasks, support colleagues and drive a positive, customer-centric environment on the shop floor.