Evening F&B Assistant – Guest Service & Growth

Hollybank Trustees Ltd; Limerick Junction; On-site; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Weekly pay structure

Educational programmes

Career progression & promotion

E-learning platform

Employee Assistance & Wellbeing

Refer a friend bonus

Employee recognition programme

Meals on duty

Employee discount on food

Gym & Pool membership

Spa discounts

Bike to work

On site parking

Job summary

Great National Ballykisteen Golf Hotel on site at Ballykisteen, Limerick Junction, Co. Tipperary, Ireland seeks a Food & Beverage Assistant for weekday evening shifts. The role requires guest service excellence, knowledge of menu and allergens, and a professional demeanor with a passion for hospitality.

The hotel offers great benefits and opportunities for training, career progression, and staff rewards within the GN Group nationwide.

Qualifications

• Previous experience in a high volume/fast paced Food & Beverage environment is desired, but not essential.
• Passion for the hospitality industry.
• Team player with the ability to multi task and have excellent presentation skills with a fine eye for detail.
• Excellent personal presentation/grooming to represent our brand professionally at all times.
• A true people person who can deliver exceptional customer service with confidence and professionalism.
• A warm, friendly, positive and approachable personality when dealing with fellow staff and guests.
• Ability to take the initiative and demonstrate working independently while multi tasking and follow up on queries and enquires as part of a shift.
• Exceptional customer service skills, with the ability to handle customer inquiries and complaints in a professional manner
• A hard working problem solver with a can do attitude who can think outside the box.
• Excellent organisational skills and ability to multi task and prioritise tasks effectively and maintain a seamless operation in particular during busy periods.
• Fluent English and excellent communication skills.
• Have full permission or hold a valid visa to work in the EU.
• Applicants must be at least 18 years of age due to licensing requirements for bartending during service.

Responsibilities

• Ensuring that the customer receives the highest quality of service during their visit to the hotel.
• Greeting the customer when they arrive and thanking them for their custom when they leave.
• Ensuring that all preparation is completed before the food and beverage outlet opens.
• Knowing the food menu, including any specials of the day, how the dishes are cooked, and being able to recommend dishes.
• Being aware of all the allergens that may be contained in each of the dishes.
• Being confident in your ability to explain what is in each dish if requested.
• Knowing the range of drinks that are available which also includes wines.
• Throughout service, follow correct procedures as stipulated by the hotel in the service of food and beverages and in any of the food service outlets.
• Issuing receipts to all customers.
• Being aware of Food Hygiene Regulations and carry out any tasks or duties in conjunction with such regulations.
• Clean and tidy up the restaurant after service and carry out any cleaning duties as directed by your supervisor.
• Attend any training that management requires you to attend.
• Observe all Health and Safety rules and ensure the safety of yourself, guests, and work colleagues.

Skills

Fluent English

Customer service

Team player

Multitasking

Attention to detail

Professional appearance

Initiative

Problem solving

Job description

Great National Ballykisteen Golf Hotel on site at Ballykisteen, Limerick Junction, Co. Tipperary, Ireland seeks a Food & Beverage Assistant for weekday evening shifts. The role requires guest service excellence, knowledge of menu and allergens, and a professional demeanor with a passion for hospitality.

The hotel offers great benefits and opportunities for training, career progression, and staff rewards within the GN Group nationwide.