EV Technical Support Engineer - Remote & Onsite Expertise

Capaciteam Limited; Dublin; Hybrid; EUR 45,000 - 65,000; Full time

Job summary

Capaciteam Limited is seeking an EV Technical Support Engineer in Dublin to join our technical operations team. The role blends remote troubleshooting with field-based interventions to keep EV charging infrastructure running smoothly.

You will support customers, diagnose charger issues, monitor systems and collaborate with engineering, suppliers and field-service teams to ensure high network availability and customer satisfaction.

Qualifications

• 3+ years’ experience in technical operations preferably within EV charging, energy, IoT, telecoms or related technical environment.
• Strong troubleshooting and problem-solving ability.
• Experience working with ticketing or CRM platforms.

Responsibilities

• Provide first- and second-line technical support for EV charging equipment and associated software platforms.
• Diagnose and resolve issues relating to charger functionality, connectivity, configuration and user access.
• Respond to technical support requests via phone, email and ticketing systems in line with agreed SLAs.
• Monitor live charging infrastructure for performance, uptime and system alerts.
• Guide customers through remote troubleshooting and corrective procedures.
• Escalate more complex technical issues to engineering, product, supplier or field-service teams where required.
• Track supplier support tickets, warranty issues and equipment returns through to resolution.
• Maintain accurate records of support cases, technical fixes and known issues.
• Assist with onboarding new customers and provide basic guidance on charger and platform usage.
• Configure and support AC EV charging equipment.
• Attend customer sites where required to investigate, repair or resolve charger issues.
• Support stock and inventory management for technical equipment and replacement units.
• Share customer and technical feedback with internal operations and product teams to help improve service quality.

Skills

Technical operations experience

Education

Electrical Engineering / Electronics / IT or similar

Tools

Ticketing platforms

Job description

Capaciteam Limited is seeking an EV Technical Support Engineer in Dublin to join our technical operations team. The role blends remote troubleshooting with field-based interventions to keep EV charging infrastructure running smoothly.

You will support customers, diagnose charger issues, monitor systems and collaborate with engineering, suppliers and field-service teams to ensure high network availability and customer satisfaction.