Technical Support Manager

Harry Walsh Associates Recruitment; Cork; On-site; EUR 110,000 - 160,000; Full time

Job summary

Harry Walsh Associates Recruitment is seeking a senior technical leader to join a rapidly growing national energy organisation in Ireland. The successful candidate will become the technical authority for the operational side of the company's technology organisation — building the engineering function, owning the technical product knowledge, and acting as a deputy to the CTO on technical support.

You will own technical delivery across all support tiers, manage field service teams to meet

Qualifications

• 5+ years of progressive experience in technical support, field service management, or engineering team leadership.
• Knowledge of OCPP and experience with a CSMS.
• Proven ability to manage field service teams against SLAs, with reporting and root-cause analysis.
• Experience leading OEM and vendor relationships and warranty management.

Responsibilities

• Own technical delivery and engineering capability across all support tiers.
• Act as deputy to the CTO on technical support.
• Build the engineering function and technical product knowledge.
• Manage relationships with manufacturers and OEMs.
• Partner with the Customer Service Manager to meet internal and external SLA commitments.

Skills

Engineering leadership

Field service management

Technical support leadership

OCPP

CSMS

OEM/vendor relationship management

Education

Bachelor's degree in engineering or related field

Job description

Opportunity to join rapidly growing leading national energy organisation.
The successful candidate will become the technical authority for the operational side of company's technology organisation — building the engineering function, owning the technical product knowledge, and acting as a deputy to the CTO on technical support.
Own the technical delivery, resolution quality, and engineering capability of company's support function across all tiers — from technical escalations and pre sales technical support through to complex on-site specialist work. Hold the technical relationship with the manufacturers and OEMs whose hardware and software sits in the fleet. Partner with the Customer Service Manager to deliver against internal and external SLA commitments and build the technical organisation that supports continued growth.

Experience

Relevant third level degree with 5 plus years of progressive experience in technical Support, field service management, or engineering team leadership — ideally within EV charging, energy infrastructure, telecoms, or comparable critical infrastructure.
Working knowledge of OCPP (Open Charge Point Protocol) and experience operating against a Charging Station Management System (CSMS).
Demonstrable track record of managing field service teams against contractual SLAs, including reporting, root-cause analysis, and breach response.
Experience leading OEM and vendor relationships — warranty management, escalation pathways, and contract performance.