Field Services Engineer: Charging Infrastructure

Capaciteam Limited; Dublin; On-site; EUR 45,000 - 65,000; Full time

Job summary

Capaciteam Limited is seeking a Field Services Engineer to join our growing technology team in Ireland. You will diagnose and resolve issues across hardware, software, connectivity and backend systems for residential and commercial charging infrastructure.

The role involves on-site and remote support, working with customers, suppliers and internal teams to ensure timely resolutions and adherence to SLAs. A hands-on, proactive approach and willingness to travel are essential.

Qualifications

• 5+ years in technical support, field service or similar technical environment.
• Strong troubleshooting and diagnostic skills across hardware and software.
• Good understanding of electrical systems and networking fundamentals.
• Experience with ticketing systems such as Salesforce, Freshdesk, Zoho or HubSpot.
• Excellent customer service and communication skills.

Responsibilities

• Provide 1st and 2nd level technical support for charging equipment and software platforms.
• Diagnose and troubleshoot hardware, software, connectivity and user-access issues.
• Attend customer and project sites to investigate and repair faulty equipment.
• Guide customers through remote troubleshooting and corrective procedures.
• Manage technical tickets from initial diagnosis through to resolution, within SLAs/KPIs.
• Escalate complex issues to engineering, product, suppliers or field service teams.
• Manage supplier tickets and RMAs through to completion.
• Monitor backend systems and live networks for performance, connectivity and alerts.
• Set up and support electrical equipment following installation and commissioning.
• Maintain accurate records of technical issues, repairs and resolutions.
• Support customer onboarding and provide basic product training.
• Manage equipment stock and assist with stock checks.

Skills

Troubleshooting

Customer service

Communication

Hands-on hardware knowledge

Networking fundamentals

Tools

Salesforce

Freshdesk

Zoho

HubSpot

Job description

Capaciteam Limited is seeking a Field Services Engineer to join our growing technology team in Ireland. You will diagnose and resolve issues across hardware, software, connectivity and backend systems for residential and commercial charging infrastructure.

The role involves on-site and remote support, working with customers, suppliers and internal teams to ensure timely resolutions and adherence to SLAs. A hands-on, proactive approach and willingness to travel are essential.