EV Charging Systems Engineer - Depot Support & SLA Expert

Dublin Bus (Bus Átha Cliath); Dublin; On-site; EUR 60,000 - 80,000; Full time

Job summary

Dublin Bus is seeking a technically skilled professional to support electrification initiatives across its depots. You will manage electrical and charging infrastructure, provide training, and act as the main contact for external providers.

You will oversee RCCA processes and change management while ensuring high system availability. You will work with the Technical Office Manager and senior engineers on future expansion, perform remote fixes, and maintain system documentation.

Qualifications

• Level 7 engineering qualification or suitable trade qualification with relevant experience.
• Experience with electric vehicle charging infrastructure or vehicles.
• Familiarity with charging protocols: OCPP, ISO 15118, VDV.
• Experience in IT service delivery for medium/large enterprise.
• Experience managing contractors, vendors and SLAs.
• Experience RCCA and change management processes.
• Strong interest in electric vehicles and related tech.
• Proficiency with Office 365 suite.
• Driving licence and access to own transport.
• Willingness to travel domestically and internationally.

Responsibilities

• Provide technical support for depots on charging infra and system performance, reviewing daily and taking corrective actions.
• Support Dublin Bus staff with communications, feedback and training within responsibilities.
• Serve as first-line contact for external contractors and service providers.
• Assist in management of SLAs with third-party providers as required.
• Contribute to project delivery for future electrification phases across Dublin Bus locations.
• Collaborate to define changes to electrical and charge management systems.
• Help manage incidents to resolution and return to BAU for charging infra and systems.
• Own RCCA process to eliminate root causes with stakeholders.
• Provide remote fixes, isolate defective hardware, ensure charging infra availability.
• Deliver technical training to depots on system use to achieve required charge levels.
• Maintain and update system documentation (guides, cheat sheets, knowledge articles).
• Develop and own processes for bus charging activities with Technical Office Manager and others.
• Take responsibility for Change Management for proposed changes to vehicles, infra, or charge management system.

Skills

EV charging knowledge

Stakeholder training

ITIL / ITSM

Contractor management

Documentation

Office 365

Willing to travel

Driving license

Education

Level 7 Engineering qualification

Trade qualification

Tools

Office 365 suite

Job description

Dublin Bus is seeking a technically skilled professional to support electrification initiatives across its depots. You will manage electrical and charging infrastructure, provide training, and act as the main contact for external providers.

You will oversee RCCA processes and change management while ensuring high system availability. You will work with the Technical Office Manager and senior engineers on future expansion, perform remote fixes, and maintain system documentation.