Electrification Support Engineer

Dublin Bus (Bus Átha Cliath); Dublin; On-site; EUR 60,000 - 80,000; Full time

Job summary

Dublin Bus is seeking a technically skilled professional to support electrification initiatives across its depots. You will manage electrical and charging infrastructure, provide training, and act as the main contact for external providers.

You will oversee RCCA processes and change management while ensuring high system availability. You will work with the Technical Office Manager and senior engineers on future expansion, perform remote fixes, and maintain system documentation.

Qualifications

• Level 7 engineering qualification or suitable trade qualification with relevant experience.
• Experience with electric vehicle charging infrastructure or vehicles.
• Familiarity with charging protocols: OCPP, ISO 15118, VDV.
• Experience in IT service delivery for medium/large enterprise.
• Experience managing contractors, vendors and SLAs.
• Experience RCCA and change management processes.
• Strong interest in electric vehicles and related tech.
• Proficiency with Office 365 suite.
• Driving licence and access to own transport.
• Willingness to travel domestically and internationally.

Responsibilities

• Provide technical support for depots on charging infra and system performance, reviewing daily and taking corrective actions.
• Support Dublin Bus staff with communications, feedback and training within responsibilities.
• Serve as first-line contact for external contractors and service providers.
• Assist in management of SLAs with third-party providers as required.
• Contribute to project delivery for future electrification phases across Dublin Bus locations.
• Collaborate to define changes to electrical and charge management systems.
• Help manage incidents to resolution and return to BAU for charging infra and systems.
• Own RCCA process to eliminate root causes with stakeholders.
• Provide remote fixes, isolate defective hardware, ensure charging infra availability.
• Deliver technical training to depots on system use to achieve required charge levels.
• Maintain and update system documentation (guides, cheat sheets, knowledge articles).
• Develop and own processes for bus charging activities with Technical Office Manager and others.
• Take responsibility for Change Management for proposed changes to vehicles, infra, or charge management system.

Skills

EV charging knowledge

Stakeholder training

ITIL / ITSM

Contractor management

Documentation

Office 365

Willing to travel

Driving license

Education

Level 7 Engineering qualification

Trade qualification

Tools

Office 365 suite

Job description

• Provide technical support for the bus depots in relation to charging of electric vehicles electrical infrastructure, charger infrastructure and associated software, and the charging system on the buses, collectively the \"system\". Review on a daily basis the performance of the system components and take corrective actions as required.
• Support Dublin Bus staff at the depots in terms of communications, feedback and training within areas of responsibility (electrical infrastructure, charging infrastructure and the charging system on the buses)
• Act as first-line of technical contact for the system external contractors and service providers. This would include utilities and contracted service providers.
• Provide support in relation to the management of Service Level Agreements (SLA) with 3rd-party providers as required.
• Provide input as required to the project delivery team for future phases of electrification at other Dublin Bus locations as part of a programme of continual service improvement.
• Work with other stakeholders to define changes required to the associated electrical, charging infrastructure and charge management systems
• Support and help manage minor and major incidents to full resolution in returning to business as usual in relation to electrical, charging infrastructure and charge management systems.
• Take responsibility for the RCCA (root cause correction action) process to ensure, working with other key stakeholders, that the root causes of incidents are eliminated.
• Provide remote fixes, isolate defective hardware and help ensure maximum availability of the charging infrastructure is available to the charging teams
• Deliver technical training (in-person or IT-based) to the depots in relation to the system use to ensure buses reach the required % of State of Charge
• Maintain and update system supporting documentation such as user guides, cheat sheets and knowledge articles
• Develop and own all processes associated with bus charging activities in conjunction with the Technical Office Manager and other key stakeholders such as the Senior Engineer and Technology Development Manager.
• Take responsibility for the Change Management Process for proposed changes to either the vehicles, the charging infrastructure or the charge management system.

Requirements

• Level 7 qualification in a relevant Engineering discipline and/or relevant trade qualification with suitable transferable experience in a relevant industry
• Experience with, and technical knowledge of, electric vehicle charging. This could be from the infrastructure side, charger side or vehicle side.
• Experience and/or knowledge of the various electric vehicle charging protocols that exist within the industry (e.g. OCPP and ISO 15118 including VDV protocols)
• Experience of working in a similar Service Delivery focussed role or environment within an organisation responsible for the provision of IT services to Medium or Large Enterprise's, is desirable.
• Experience in managing contractors, vendors and Service Level Agreements
• Experience in running RCCA processes and change management processes
• A strong interest in electric vehicles and associated technology.
• Strong working knowledge of office 365 suite
• This role will require regular attendance at Dublin Bus sites and travel between the sites and your office location. Some out-of-hours coverage will also be required.
• Some international travel may be required from time to time for short durations (e.g. factory visits, training, conferences etc)
• Driving license and access to own transport.
• ITIL ITSM Foundation or Practitioner or equivalent qualification is desirable. The successful candidate will be expected to pursue and achieve this within 12 months of commencement