EMEA IT Operations Lead - Hybrid

SOTI; Galway; Hybrid; EUR 90,000 - 130,000; Full time

Job summary

SOTI is seeking an IT Operations Lead (EMEA) to guide IT Operations and Service Desk across the EMEA region. You will ensure reliable, secure IT services and support business users across multiple offices, driving operational excellence and continuous improvement.

You will lead the regional support team, manage vendor relationships, and work with global IT teams to deliver strategic IT initiatives, while advancing your leadership and technical capabilities in a dynamic, global company

Qualifications

• Degree or Diploma in Computer Science, Information Technology, or equivalent work experience.
• 5+ years of experience supporting IT and end users in a corporate environment.
• Previous Team Lead, Supervisor, or IT Operations leadership experience.
• Proven experience leading support teams and managing technical projects.
• Strong customer-service mindset with the ability to communicate effectively with both technical and business stakeholders.

Responsibilities

• Lead day-to-day IT Operations and Service Desk activities across the EMEA region.
• Coordinate and prioritize workloads, ensuring tickets and requests are resolved within agreed service levels.
• Provide leadership, coaching, mentoring, and performance support to Service Desk team members.
• Serve as the senior escalation point for complex technical issues.
• Drive service excellence through quality reviews, process improvements, and maintain and improve IT operational processes, tools, standards, and performance metrics.
• Manage hardware procurement, inventory, lifecycle management, and asset tracking across EMEA offices and maintain relationships with external technology vendors and suppliers.
• Support and administer Microsoft technologies including Office 365, Azure, Active Directory, and Windows environments.
• Oversee infrastructure maintenance, upgrades, and ongoing optimization.
• Ensure security, compliance, data protection, and adherence to internal IT controls.
• Plan and deliver IT projects, infrastructure improvements, and operational initiatives.
• Collaborate with global IT teams in Canada and APAC to support regional and company-wide objectives.
• Produce operational reports and identify opportunities for automation and efficiency improvements.
• Ensure a consistent, high-quality end-user experience across all supported locations.

Skills

IT Leadership

Service Desk

Stakeholder Communication

Project Leadership

Customer-focused

Education

Bachelor’s degree in CS/IT or equivalent

Tools

Microsoft 365 administration

Azure administration

Active Directory

SSO

SCCM

Job description

SOTI is seeking an IT Operations Lead (EMEA) to guide IT Operations and Service Desk across the EMEA region. You will ensure reliable, secure IT services and support business users across multiple offices, driving operational excellence and continuous improvement.

You will lead the regional support team, manage vendor relationships, and work with global IT teams to deliver strategic IT initiatives, while advancing your leadership and technical capabilities in a dynamic, global company