Hybrid LMS Support Manager - EMEA Lead

LinkedIn; Ireland; Hybrid; EUR 90,000 - 120,000; Full time

Job summary

LinkedIn is seeking a Marketing Solutions Support Manager to lead a team of LMS support representatives, driving coaching, quality, and ROI across EMEA. The role coordinates with Sales, Operations, Product Support and Advertising Operations to optimize customer interactions and service levels.

The hybrid work model combines remote and office days, with a focus on scalable processes, workflow enhancements, and stakeholder collaboration to elevate customer care and operational efficiency.

Qualifications

• 4+ years of experience in digital marketing or online advertising.
• 2+ years in a leadership role within the digital marketing or online advertising industry.

Responsibilities

• Build, develop and lead a team of LMS support representatives.
• Analyse metrics, reports and data trends and develop action plans to manage departmental challenges.
• Provide coaching and feedback to ensure the team maintains a high level of productivity and quality.
• Coordinate resolution with appropriate support areas as necessary.
• Collaborate with a team of global peers to drive best practice initiatives and with multiple levels of management as needed.
• Manage internal and external escalations from customers, business partners and within the team.
• Complete quarterly and annual reviews for all direct reports and provide feedback to other teammates as needed.
• Contribute to the implementation of workflow process improvements.
• Set and communicate vision for LMS Support EMEA.
• Engage with LMS stakeholders throughout EMEA

Skills

Communication

Leadership

Stakeholder Engagement

MS Office

Tools

MS Office

Job description

LinkedIn is seeking a Marketing Solutions Support Manager to lead a team of LMS support representatives, driving coaching, quality, and ROI across EMEA. The role coordinates with Sales, Operations, Product Support and Advertising Operations to optimize customer interactions and service levels.

The hybrid work model combines remote and office days, with a focus on scalable processes, workflow enhancements, and stakeholder collaboration to elevate customer care and operational efficiency.