Head of User Support & Experience (Hybrid, Dublin)

Coimisiún na Meán; Dublin; Hybrid; EUR 85,000 - 110,000; Full time

Benefits offered by this job

Paid Time-Off

Flexible Schedules

Professional Development + Growth

EAP

Cycle to Work Scheme

Pension Scheme

Job summary

Coimisiún na Meán in Dublin, Ireland seeks a Head of User Support to lead and develop the organisation's User Support function, including oversight of an outsourced contact centre partnership. The role focuses on delivering accessible, high-quality, user-centred services, governance and continuous improvement.

Reporting to the Director of User Strategy, Growth and Experience, you will manage a team of four and drive performance through KPIs, SLAs and strong stakeholder engagement in a regulated

Qualifications

• Proven leadership and people management experience.

Responsibilities

• Lead and manage the User Support team with clear priorities and standards.

Skills

Leadership

People management

Customer support leadership

Stakeholder management

Governance reporting

Regulated environment

CRM governance

Vendor management

Change management

Tools

CRM systems

Job description

Coimisiún na Meán in Dublin, Ireland seeks a Head of User Support to lead and develop the organisation's User Support function, including oversight of an outsourced contact centre partnership. The role focuses on delivering accessible, high-quality, user-centred services, governance and continuous improvement.

Reporting to the Director of User Strategy, Growth and Experience, you will manage a team of four and drive performance through KPIs, SLAs and strong stakeholder engagement in a regulated