EMEA Partner Operations Manager - Live & Monetization

TikTok Inc.; Dublin; On-site; EUR 40,000 - 60,000; Full time

Job summary

TikTok Inc. in Dublin is seeking an EMEA Partner Operations Manager Graduate to lead partner operations initiatives across vendors, aligning with global frameworks and business objectives.

You will monitor performance with cross-functional teams, drive improvements, support onboarding of new projects, and manage vendor relationships to ensure on-time delivery and risk mitigation. A strong analytical mind and excellent communication are essential for success.

Qualifications

• Bachelor’s degree or equivalent in business, management, communications or related field.
• 4+ years of experience in partner/vendor operations, outsourcing management, or operations program management.
• Proven experience managing vendor performance and operational delivery in a fast-paced, global environment.
• Strong analytical and problem-solving skills with the ability to translate data into actionable insights.
• Experience working with cross-functional stakeholders and managing competing priorities.
• Excellent communication skills, with the ability to influence stakeholders and manage escalations effectively.

Responsibilities

• Execute partner operations strategy across assigned vendors, ensuring alignment with global frameworks and business objectives.
• Monitor and drive performance across alignment with key operational functions (WFM, QA, Training, Operations delivery).
• Track and analyze KPIs, SLAs, and performance metrics to identify gaps and implement corrective actions.
• Support onboarding and ramp-up of new projects, ensuring readiness and smooth transition to steady state.
• Manage day-to-day vendor relationships, ensuring consistent delivery against contractual obligations and operational standards.
• Act as the first point of escalation for operational issues, driving timely resolution and mitigation of risks.
• Conduct regular business reviews (WBR/MBR/QBR) with partners to ensure alignment, performance tracking, and accountability.
• Partner with vendors to identify improvement opportunities and drive operational efficiencies.
• Implement governance frameworks and ensure adherence to global operational standards, policies, and procedures.
• Identify operational risks and proactively drive mitigation plans to minimize business impact.
• Ensure compliance with contractual terms, data security standards, and regulatory requirements.
• Maintain structured documentation, reporting, and audit readiness across partner operations.
• Identify inefficiencies in workflows and drive continuous improvement initiatives to enhance scalability and productivity.
• Support implementation of transformation programs, tools, and automation initiatives.
• Standardize processes across vendors to ensure consistency and reduce operational variability.
• Leverage data insights to recommend and implement performance improvement strategies.
• Cross-Functional Collaboration- Partner with internal stakeholders to align on priorities and execution plans.
• Support rollout of new policies, tools, and operational changes across partner sites.
• Provide structured updates, insights, and recommendations to leadership on partner performance and risks.

Skills

Analytical skills

Communication skills

Stakeholder management

Cross-functional collaboration

Education

Bachelor’s degree in business management or related discipline

Job description

TikTok Inc. in Dublin is seeking an EMEA Partner Operations Manager Graduate to lead partner operations initiatives across vendors, aligning with global frameworks and business objectives.

You will monitor performance with cross-functional teams, drive improvements, support onboarding of new projects, and manage vendor relationships to ensure on-time delivery and risk mitigation. A strong analytical mind and excellent communication are essential for success.