EMEA Partner Operations Manager Graduate (Live & Monetization, Trust And Safety Operations) - 2027 Start

TikTok; Dublin; On-site; EUR 40,000 - 60,000; Full time

Job summary

TikTok Inc. in Dublin is seeking an EMEA Partner Operations Manager Graduate to lead partner operations initiatives across vendors, aligning with global frameworks and business objectives.

You will monitor performance with cross-functional teams, drive improvements, support onboarding of new projects, and manage vendor relationships to ensure on-time delivery and risk mitigation. A strong analytical mind and excellent communication are essential for success.

Qualifications

• Bachelor’s degree or equivalent in business, management, communications or related field.
• 4+ years of experience in partner/vendor operations, outsourcing management, or operations program management.
• Proven experience managing vendor performance and operational delivery in a fast-paced, global environment.
• Strong analytical and problem-solving skills with the ability to translate data into actionable insights.
• Experience working with cross-functional stakeholders and managing competing priorities.
• Excellent communication skills, with the ability to influence stakeholders and manage escalations effectively.

Responsibilities

• Execute partner operations strategy across assigned vendors, ensuring alignment with global frameworks and business objectives.
• Monitor and drive performance across alignment with key operational functions (WFM, QA, Training, Operations delivery).
• Track and analyze KPIs, SLAs, and performance metrics to identify gaps and implement corrective actions.
• Support onboarding and ramp-up of new projects, ensuring readiness and smooth transition to steady state.
• Manage day-to-day vendor relationships, ensuring consistent delivery against contractual obligations and operational standards.
• Act as the first point of escalation for operational issues, driving timely resolution and mitigation of risks.
• Conduct regular business reviews (WBR/MBR/QBR) with partners to ensure alignment, performance tracking, and accountability.
• Partner with vendors to identify improvement opportunities and drive operational efficiencies.
• Implement governance frameworks and ensure adherence to global operational standards, policies, and procedures.
• Identify operational risks and proactively drive mitigation plans to minimize business impact.
• Ensure compliance with contractual terms, data security standards, and regulatory requirements.
• Maintain structured documentation, reporting, and audit readiness across partner operations.
• Identify inefficiencies in workflows and drive continuous improvement initiatives to enhance scalability and productivity.
• Support implementation of transformation programs, tools, and automation initiatives.
• Standardize processes across vendors to ensure consistency and reduce operational variability.
• Leverage data insights to recommend and implement performance improvement strategies.
• Cross-Functional Collaboration- Partner with internal stakeholders to align on priorities and execution plans.
• Support rollout of new policies, tools, and operational changes across partner sites.
• Provide structured updates, insights, and recommendations to leadership on partner performance and risks.

Skills

Analytical skills

Communication skills

Stakeholder management

Cross-functional collaboration

Education

Bachelor’s degree in business management or related discipline

Job description

EMEA Partner Operations Manager Graduate (Live & Monetization, Trust And Safety Operations) - 2027 Start

Location:

Dublin

Employment Type:

Regular

Job Code:

A144250

Responsibilities

• Partner Operations Execution & Performance Management- Execute partner operations strategy across assigned vendors, ensuring alignment with global frameworks and business objectives.
• Monitor and drive performance across alignment with key operational functions (WFM, QA, Training, Operations delivery)
• Track and analyze KPIs, SLAs, and performance metrics to identify gaps and implement corrective actions.
• Support onboarding and ramp-up of new projects, ensuring readiness and smooth transition to steady state.
• Vendor Management & Operational Oversight- Manage day-to-day vendor relationships, ensuring consistent delivery against contractual obligations and operational standards.
• Act as the first point of escalation for operational issues, driving timely resolution and mitigation of risks.
• Conduct regular business reviews (WBR/MBR/QBR) with partners to ensure alignment, performance tracking, and accountability.
• Partner with vendors to identify improvement opportunities and drive operational efficiencies.
• Quality Governance & Risk Management- Implement governance frameworks and ensure adherence to global operational standards, policies, and procedures.
• Identify operational risks and proactively drive mitigation plans to minimize business impact.
• Ensure compliance with contractual terms, data security standards, and regulatory requirements.
• Maintain structured documentation, reporting, and audit readiness across partner operations.
• Process Improvement & Operational Excellence- Identify inefficiencies in workflows and drive continuous improvement initiatives to enhance scalability and productivity.
• Support implementation of transformation programs, tools, and automation initiatives.
• Standardize processes across vendors to ensure consistency and reduce operational variability.
• Leverage data insights to recommend and implement performance improvement strategies.
• Cross-Functional Collaboration- Partner with internal stakeholders (Operations, OGS, WFM, Quality & Training) to align on priorities and execution plans.
• Support rollout of new policies, tools, and operational changes across partner sites.
• Provide structured updates, insights, and recommendations to leadership on partner performance and risks.

Qualifications

• Minimum Qualification(s)- Individuals who are completing or have recently completed a Bachelor’s degree in business management, communications or a related discipline.
• 4+ years of experience in partner/vendor operations, outsourcing management, or operations program management.
• Proven experience managing vendor performance and operational delivery in a fast-paced, global environment.
• Strong analytical and problem-solving skills with the ability to translate data into actionable insights.
• Experience working with cross-functional stakeholders and managing competing priorities.
• Excellent communication skills, with the ability to influence stakeholders and manage escalations effectively.

Job Information

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

We are passionate about this and hope you are too.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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