EMEA Ads Vendor & Operations Leader

OpenAI; Dublin; Hybrid; EUR 120,000 - 180,000; Full time

Job summary

OpenAI is hiring a Vendor Lead based in Dublin for a hybrid role to design, govern, and scale outsourced operating models for the Ads business. You will build governance, capacity plans, and performance systems to enable BPO partners to deliver strong commercial outcomes across global markets.

You will work across Ads Sales, SMB, Revenue Operations, Finance, Enablement, Product, and external BPO leadership to improve seller productivity, forecasting accuracy, and operational quality while

Qualifications

• 5+ years of experience in vendor operations, commercial operations, outsourced sales, or a scaled revenue organization.
• Experience in Ads, advertiser growth, performance marketing, or a comparable SMB sales motion.
• Working knowledge of sales funnels, forecasting, advertiser activation, spend growth, retention, and churn.
• Experience improving operating processes, scorecards, quality programs, or capacity plans across vendors or markets.
• Strong analytical, operational, and communication skills, with the ability to turn data into clear actions and work effectively across teams.
• Interest in using AI and automation to improve execution, visibility, and seller productivity.

Responsibilities

• Build and scale BPO operating models, governance structures, and performance frameworks for Ads.
• Drive results across revenue, pipeline, advertiser acquisition, activation, retention, seller productivity, and quality.
• Lead business reviews and executive governance forums with BPO partners and internal stakeholders.
• Develop scorecards, forecasts, inspection mechanisms, and escalation processes that surface risks early.
• Improve sales quality through playbooks, QA frameworks, coaching programs, and performance analysis.
• Partner with Sales, Revenue Operations, Product, Enablement, Finance, and Program teams on new products, markets, and sales motions.
• Create workforce and capacity plans aligned to business demand and growth forecasts.
• Determine which customer segments and sales motions should be handled by BPO partners versus internal teams.
• Use AI, automation, and scalable systems to improve execution, visibility, and seller productivity.

Skills

Vendor operations

Commercial operations

Outsourced sales

Scaled revenue organization

Ads sales experience

Forecasting

Data analysis

Cross-functional collaboration

AI/automation interest

Job description

OpenAI is hiring a Vendor Lead based in Dublin for a hybrid role to design, govern, and scale outsourced operating models for the Ads business. You will build governance, capacity plans, and performance systems to enable BPO partners to deliver strong commercial outcomes across global markets.

You will work across Ads Sales, SMB, Revenue Operations, Finance, Enablement, Product, and external BPO leadership to improve seller productivity, forecasting accuracy, and operational quality while