Strategic Customer Success Manager, Ads Solutions

OpenAI; Dublin; Hybrid; EUR 70,000 - 120,000; Full time

Job summary

OpenAI is seeking a Customer Success Manager to support advertisers onboarding, launching, and growing on our advertising platform from our Dublin office. You will manage a portfolio of partners, act as a trusted advisor, and collaborate with Sales and internal teams to drive long-term growth.

The role requires Spanish fluency and full working rights for Ireland. The role combines relationship management, strategy, and execution in a fast-paced environment, with a hybrid work model and

Qualifications

• 5-10+ years of experience in digital advertising, account management, customer success, consulting, or a related client-facing role.
• Experience managing advertiser or agency relationships in a platform/adtech environment.
• Ability to interpret performance data and translate insights into strategic recommendations.
• Experience with data querying (SQL, advanced Excel/Sheets).
• Clear communication and ability to build trust with both technical and non-technical stakeholders.
• Operate with ownership and accountability in fast-moving environments.
• Demonstrate sound judgment and commitment to user trust and responsible platform growth.
• Spanish language fluency is required for this role.
• Full working rights for Ireland.

Responsibilities

• Own relationships with a portfolio of advertising partners, serving as their primary point of contact.
• Guide advertisers through onboarding and campaign launches to ensure strong adoption of OpenAI’s ads products.
• Analyze campaign performance and provide clear, actionable recommendations to improve outcomes.
• Identify opportunities to expand partnerships through increased product adoption and incremental investment.
• Partner cross-functionally with Sales, Product, Analytics, Policy, and Operations to resolve issues and enhance platform value.
• Surface advertiser feedback and insights to inform product improvements and long‑term strategy.
• Help build scalable processes and best practices that support the growth of OpenAI’s advertising ecosystem.

Skills

Relationship management

Data interpretation

SQL

Advanced Excel/Sheets

Stakeholder communication

Ownership & accountability

Spanish fluency

Cross-functional collaboration

Job description

OpenAI is seeking a Customer Success Manager to support advertisers onboarding, launching, and growing on our advertising platform from our Dublin office. You will manage a portfolio of partners, act as a trusted advisor, and collaborate with Sales and internal teams to drive long-term growth.

The role requires Spanish fluency and full working rights for Ireland. The role combines relationship management, strategy, and execution in a fast-paced environment, with a hybrid work model and