Dynamics 365 CRM Delivery Lead — Agile, Stakeholder Champion

BearingPoint; Dublin; Hybrid; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid working

Best-in-class benefits

Private health insurance

Pension contributions

Gym/club subscription

Wellness programmes

Mobile phone

Job summary

BearingPoint Ireland is seeking an experienced Delivery Lead to drive Microsoft Dynamics 365 CRM implementations from planning through to successful adoption. You will coordinate cross-functional teams, manage scope, timelines and budgets, and partner with stakeholders to deliver high-quality business solutions.

The role requires 5+ years in delivery-focused positions, strong CRM experience, and professional PM/Agile certifications.

Qualifications

• Bachelor’s degree or equivalent professional experience in IT, Business or PM.
• 5+ years delivering technology or business transformation projects in a delivery-focused role.
• Demonstrated experience delivering Dynamics 365 CRM (Customer Engagement).
• Professional certification in PM/Agile methodologies (PRINCE2, PMP, CSM, PSM, AgilePM, SAFe) or equivalent.
• Excellent stakeholder engagement, facilitation and communication skills.
• Experience leading project plans, RAID logs, governance reporting and controls.
• Proven ability to lead multidisciplinary teams across delivery lifecycle.
• Strong organisation, problem-solving and decision-making skills.

Responsibilities

• Lead successful delivery of Dynamics 365 CRM projects within scope, quality, timelines and budget.
• Foster a collaborative delivery environment across consultants, developers, PMs and stakeholders.
• Facilitate Agile practices including sprint planning, stand-ups, reviews and retrospectives.
• Build trusted client relationships and manage expectations for effective decision-making.
• Provide delivery leadership across planning, resourcing, risk/issue management and governance.
• Support design activities translating business requirements into practical Dynamics 365 CRM solutions.
• Coach and mentor delivery team members and promote knowledge sharing.
• Coordinate with change, testing and training teams for adoption and end-user success.
• Contribute to ongoing improvement of delivery methodologies and CRM best practices.

Skills

Stakeholder engagement

Agile delivery

Delivery leadership

Facilitation

Risk management

Multidisciplinary leadership

Communication

Decision making

Coaching & mentoring

Problem solving

Education

Bachelor's degree in IT/Business/PM

Equivalent professional experience

Tools

PRINCE2 Practitioner

PMP

CSM

PSM

Job description

BearingPoint Ireland is seeking an experienced Delivery Lead to drive Microsoft Dynamics 365 CRM implementations from planning through to successful adoption. You will coordinate cross-functional teams, manage scope, timelines and budgets, and partner with stakeholders to deliver high-quality business solutions.

The role requires 5+ years in delivery-focused positions, strong CRM experience, and professional PM/Agile certifications.