Dynamics CRM Specialist: Data Quality & Adoption (Ireland)

TEKenable Ltd; Dublin; On-site; EUR 42,000 - 62,000; Full time

Benefits offered by this job

Competitive salary package

Exposure to senior stakeholders

Career development opportunities

Job summary

TEKenable Ltd is seeking a CRM Executive to join its Ireland-based commercial operations team. The role focuses on Microsoft Dynamics CRM, data quality, and stakeholder engagement to support client relationship management across the business.

You will handle day-to-day CRM administration, data governance, user training, and adoption initiatives while producing reports and driving CRM improvements. This is a full-time position based in Ireland with no visa sponsorship available.

Qualifications

• Previous experience working with a CRM platform (Microsoft Dynamics experience essential).
• Strong attention to detail and a commitment to maintaining high-quality data.
• Excellent organisational and administrative skills.
• Advanced Microsoft Office skills, particularly Excel.
• Strong communication and stakeholder management abilities.
• Analytical mindset with an interest in data, systems and technology.
• Ability to manage multiple priorities and meet deadlines.
• Strong customer service focus and problem-solving skills.
• Commercial awareness and an understanding of how CRM supports client engagement and business growth.

Responsibilities

• Support the day-to-day administration of the CRM platform
• Create, maintain and update client, contact and company records
• Provide first-line support to CRM users, responding to queries and troubleshooting issues
• Assist with user onboarding and adoption initiatives
• Support data imports, exports and bulk record updates
• Contribute to system testing, enhancements and upgrades
• Produce regular reports, dashboards and data extracts for business users
• Promote CRM best practices and help improve user engagement across the organisation
• Maintain the accuracy, completeness and integrity of CRM data
• Perform data cleansing, enrichment and deduplication activities
• Monitor data quality metrics and proactively identify issues
• Support data governance processes and internal data standards
• Assist with compliance-related data management activities, including GDPR requirements
• Contribute to ongoing database improvement initiatives and audits
• Deliver day-to-day support and guidance to CRM users
• Assist with training sessions for new and existing employees
• Create and maintain user guides, process documentation and training materials
• Identify common user challenges and recommend improvements
• Support initiatives aimed at increasing CRM adoption and data quality across the business
• Support the creation of targeted marketing and business development data lists
• Assist with audience segmentation for campaigns, events and client engagement activities
• Maintain client intelligence and relationship information within the CRM system
• Provide reporting and data analysis to support commercial initiatives
• Support business development planning through accurate and reliable client data management
• Identify opportunities to improve CRM processes, user experience and data quality
• Document procedures and system administration activities
• Support CRM-related projects and enhancement initiatives
• Stay up to date with developments in CRM technology, data management and reporting tools

Skills

CRM experience

Microsoft Dynamics

Tools

Power BI

Job description

TEKenable Ltd is seeking a CRM Executive to join its Ireland-based commercial operations team. The role focuses on Microsoft Dynamics CRM, data quality, and stakeholder engagement to support client relationship management across the business.

You will handle day-to-day CRM administration, data governance, user training, and adoption initiatives while producing reports and driving CRM improvements. This is a full-time position based in Ireland with no visa sponsorship available.