Duty Manager — Lead Guest Experience & Hotel Ops

Harbour Hotel Galway City; Galway; On-site; EUR 45,000 - 60,000; Full time

Benefits offered by this job

Staff discounts

Training and development opportunities

Employee recognition initiatives

Job summary

Harbour Hotel Galway City is seeking a proactive Duty Manager to join our management team. You will oversee day-to-day operations, lead front office, F&B and accommodation, and ensure guest experiences meet our high standards.

The role sits within the MHL Hotel Collection and offers opportunities for career development. The ideal candidate will have leadership experience in hospitality, excellent communication, and the ability to stay calm under pressure, delivering service excellence across

Qualifications

• Previous experience in a Duty Manager, Supervisor or similar leadership role within hospitality.

Responsibilities

• Oversee day-to-day hotel operations to ensure highest service standards.
• Support and supervise Front Office, Food & Beverage and Accommodation.
• Lead, motivate and support team members to deliver guest service excellence.
• Handle guest queries, feedback and complaints professionally.
• Ensure policies, procedures and health & safety standards are maintained.
• Collaborate with Hotel Manager and Operations Manager to meet objectives.
• Take responsibility for the hotel during assigned shifts, ensuring a safe, welcoming environment.

Skills

Leadership

Communication

Organisational skills

Interpersonal skills

Customer service

Job description

Harbour Hotel Galway City is seeking a proactive Duty Manager to join our management team. You will oversee day-to-day operations, lead front office, F&B and accommodation, and ensure guest experiences meet our high standards.

The role sits within the MHL Hotel Collection and offers opportunities for career development. The ideal candidate will have leadership experience in hospitality, excellent communication, and the ability to stay calm under pressure, delivering service excellence across