Duty Manager

Harbour Hotel Galway City; Galway; On-site; EUR 42,000 - 56,000; Full time

Benefits offered by this job

Staff discounts

Career progression

Training opportunities

Employee recognition initiatives

Job summary

Harbour Hotel Galway invites applications for an experienced Duty Manager to join our management team. This role is ideal for hospitality professionals who thrive in a fast-paced environment and aspire to lead by example while delivering exceptional guest experiences.

You will oversee daily operations, support Front Office, F&B and Accommodation, supervise teams, handle guest queries, and ensure health and safety standards.

Qualifications

• Experience in a Duty Manager, Supervisor or similar leadership role in hospitality.
• Excellent communication and people management skills.
• Proactive, hands-on approach with a passion for guest service.

Responsibilities

• Oversee day-to-day hotel operations to maintain high service standards.
• Support and supervise Front Office, Food & Beverage and Accommodation.
• Lead and motivate teams to deliver outstanding guest service.
• Handle guest queries and complaints professionally and efficiently.
• Ensure health and safety policies and procedures are followed.
• Collaborate with Hotel Manager to achieve operational objectives.
• Take responsibility for the hotel during assigned shifts.

Skills

Leadership

Communication

Organisational skills

Interpersonal skills

Hospitality experience

Job description

Join Our Team at Harbour Hotel Galway!

An exciting opportunity has arisen for an enthusiastic, motivated and experienced Duty Manager to join our management team at the Harbour Hotel Galway, part of the MHL Hotel Collection.

We are looking for a passionate hospitality professional who thrives in a fast-paced environment, leads by example and is committed to delivering exceptional guest experiences.

Key Responsibilities

• Oversee the smooth day-to-day operation of the hotel, ensuring the highest standards of service.
• Support and supervise all operational departments, including Front Office, Food & Beverage and Accommodation.
• Lead, motivate and support team members to deliver excellent guest service.
• Handle guest queries, feedback and complaints in a professional and efficient manner.
• Ensure hotel policies, procedures and health & safety standards are consistently maintained.
• Work closely with the Hotel Manager and Operations Manager to achieve operational objectives.
• Take responsibility for the hotel during assigned shifts, ensuring a safe and welcoming environment for guests and employees.

The Ideal Candidate

• Previous experience in a Duty Manager, Supervisor or similar leadership role within the hospitality industry.
• Excellent communication, organisational and interpersonal skills.
• Strong leadership skills with a hands-on, proactive approach.
• A genuine passion for hospitality and delivering outstanding customer service.
• Ability to work effectively under pressure and make confident decisions.
• Flexibility to work a variety of shifts, including evenings, weekends and public holidays.
• A positive attitude and a strong team-player mentality.

What We Offer

• A supportive and welcoming working environment.
• Opportunities for career development and progression within the MHL Hotel Collection.
• Training and professional development opportunities.
• Employee recognition initiatives.
• Staff benefits and hotel discounts.
• The opportunity to be part of an award-winning hospitality team.

Due to the high volume of applications received, we regret that we are only able to contact candidates whose experience and profile closely match the requirements of the role. We sincerely thank all applicants for their interest and for taking the time to apply