Dutch-Speaking Tender & Customer Support Specialist

Harmonics Recruitment; Limerick; Hybrid; EUR 30,000 - 42,000; Full time

Job summary

Harmonics Recruitment seeks a Customer Support and Tender Representative with Dutch to provide professional service to Medical Customers, Sales Teams and Distribution Partners worldwide. The role is hybrid with one day on-site weekly and involves tender coordination, finance administration, and order processing.

You will liaise with multiple internal teams, maintain accurate data, assist with tender documentation, and ensure timely responses while upholding quality standards.

Qualifications

• 1-2 years' experience in a support/ administration role advantageous
• Knowledge of pricing, tendering, public procurement, or financial administration processes advantageous
• Legal / Business / Other relevant third level qualification advantageous
• Fluency in two European languages at a business level, including English
• Excellent telephone manner and interpersonal skills
• Excellent data entry skills with good attention to detail and accuracy
• Good working knowledge of Microsoft Office; Experience of Pricing / Tenders / Accounting software advantageous
• Excellent written skill in relevant languages
• Positive attitude and proven problem-solving skills

Responsibilities

• Process transactions accurately through relevant company systems
• Process queries within guidelines through company systems
• Process product complaints through company systems and timelines
• Liaise with couriers and internal teams to ensure prompt delivery and correct paperwork
• Manage urgent orders and communicate with relevant teams
• Log all customer feedback and promote the Customer Portal
• Oversee tender compilation to ensure accuracy and compliance
• Maintain and update customer data
• Coordinate with Sales and Supply Chain teams for fastest inventory turnaround
• Liaise with Regulatory Affairs regarding market requirements
• Prepare quotation requests and issue price confirmations
• Search for tender notices relevant to business
• Ensure tenders meet customers' deadlines and requirements
• Support colleagues on more complex tenders
• Gather information from Finance, Marketing, Manufacturing, Regulatory, Logistics
• Provide information to Distribution Partners on tender processes
• Maintain tender files for historical reference
• Update pricing on systems and provide price lists
• Complete finance admin activities (payments, invoices, credit notes)
• Complete training to maintain audit compliance
• Take on additional tasks as trained
• Display a positive attitude toward customers and colleagues
• Ensure high level of customer support at all times
• Ensure compliance with Quality Management Systems
• Ensure brand image is communicated positively
• Adhere to company Code of Conduct

Skills

Customer service

Tender coordination

Finance administration

Data entry

Microsoft Office

Languages

Problem solving

Education

Bachelor's degree in a relevant field

Tools

Pricing software

CRM systems

Job description

Harmonics Recruitment seeks a Customer Support and Tender Representative with Dutch to provide professional service to Medical Customers, Sales Teams and Distribution Partners worldwide. The role is hybrid with one day on-site weekly and involves tender coordination, finance administration, and order processing.

You will liaise with multiple internal teams, maintain accurate data, assist with tender documentation, and ensure timely responses while upholding quality standards.