Customer Support and Tender Representative with Dutch

Harmonics Recruitment; Limerick; Hybrid; EUR 30,000 - 42,000; Full time

Job summary

Harmonics Recruitment seeks a Customer Support and Tender Representative with Dutch to provide professional service to Medical Customers, Sales Teams and Distribution Partners worldwide. The role is hybrid with one day on-site weekly and involves tender coordination, finance administration, and order processing.

You will liaise with multiple internal teams, maintain accurate data, assist with tender documentation, and ensure timely responses while upholding quality standards.

Qualifications

• 1-2 years' experience in a support/ administration role advantageous
• Knowledge of pricing, tendering, public procurement, or financial administration processes advantageous
• Legal / Business / Other relevant third level qualification advantageous
• Fluency in two European languages at a business level, including English
• Excellent telephone manner and interpersonal skills
• Excellent data entry skills with good attention to detail and accuracy
• Good working knowledge of Microsoft Office; Experience of Pricing / Tenders / Accounting software advantageous
• Excellent written skill in relevant languages
• Positive attitude and proven problem-solving skills

Responsibilities

• Process transactions accurately through relevant company systems
• Process queries within guidelines through company systems
• Process product complaints through company systems and timelines
• Liaise with couriers and internal teams to ensure prompt delivery and correct paperwork
• Manage urgent orders and communicate with relevant teams
• Log all customer feedback and promote the Customer Portal
• Oversee tender compilation to ensure accuracy and compliance
• Maintain and update customer data
• Coordinate with Sales and Supply Chain teams for fastest inventory turnaround
• Liaise with Regulatory Affairs regarding market requirements
• Prepare quotation requests and issue price confirmations
• Search for tender notices relevant to business
• Ensure tenders meet customers' deadlines and requirements
• Support colleagues on more complex tenders
• Gather information from Finance, Marketing, Manufacturing, Regulatory, Logistics
• Provide information to Distribution Partners on tender processes
• Maintain tender files for historical reference
• Update pricing on systems and provide price lists
• Complete finance admin activities (payments, invoices, credit notes)
• Complete training to maintain audit compliance
• Take on additional tasks as trained
• Display a positive attitude toward customers and colleagues
• Ensure high level of customer support at all times
• Ensure compliance with Quality Management Systems
• Ensure brand image is communicated positively
• Adhere to company Code of Conduct

Skills

Customer service

Tender coordination

Finance administration

Data entry

Microsoft Office

Languages

Problem solving

Education

Bachelor's degree in a relevant field

Tools

Pricing software

CRM systems

Job description

Customer Support and Tender Representative with Dutch

Job Openings Customer Support and Tender Representative with Dutch

About the job Customer Support and Tender Representative with Dutch

Position: Customer Support and Tender Representative with Dutch

Hybrid: One day a week onsite

The Customer Support and Tender Representative 1 is responsible for providing a professional, friendly and efficient service to Medical Customers, Sales Teams and / or Distribution Partners (DPs) throughout the world covering all aspects of support including Customer Service, Tender Coordination and Finance Administration as required - processing orders and tender documentation quickly and accurately and providing timely and accurate responses to customers

Reporting to: Team Lead 1, Customer Support

Responsibilities:

• Process all transactions accurately through relevant company systems within department guidelines and Quality requirements.
• Process all queries within department guidelines through relevant company systems.
• Process product complaints through relevant company systems and within the required timelines.
• Liaise with relevant couriers and / or relevant internal teams to ensure prompt delivery service, with correct shipping paperwork and any special requirements as requested by customer / Distribution Partner.
• Manage urgent and / or emergency orders / requests as they arise and communicate to the relevant teams, manufacturing plants, etc. seeking advice of more experienced colleagues as required.
• Log all internal and external customer feedback correctly and on time, promoting the Customer Portal when possible.
• Oversee the compilation to ensure that tenders and bids are handled accurately, professionally, quickly, and compliantly.
• Maintain and update customer data as required.
• Liaise with Sales teams, Field Based Inventory team and Supply Chain Operations team to ensure fastest possible turnaround on all inventory, inventory returns and resolution of any issues that may occur.
• Liaise with Regulatory Affairs departments in all plants in relation to registration documents, etc. as per each market's requirements.
• Prepare quotation requests received from Customers, Distribution Partner, and Sales teams and send written price confirmation as required / appropriate.
• Search for potential tender notices relevant to business as appropriate based on market.
• Work with key stakeholders within their Divisions to ensure Tenders are submitted within customers' specific deadlines and requirements – focussing on less complex Tenders.
• Support colleagues on more complex Tenders as required.
• Work with other departments as required to gather information relevant for tenders – e.g., Finance, Marketing, Manufacturing, Regulatory, Logistics, etc.
• Provide information and support to Distribution Partners in relation to the tendering process.
• Maintain accurate Tender files for historical & reference purposes, including information relating to awards, alterations & extensions of contracts.
• Update Pricing on relevant systems as necessary to allow for accurate order entry by our Customer Support teams and provide price lists to Distribution Partners as required.
• Complete finance admin activities as required per market including processing payments, invoices and credit notes, dealing with invoice queries, completing bank reconciliations.
• Complete all training assigned in a timely manner to ensure required level of competence for this role and to maintain audit compliance.
• Take on additional tasks as trained / required.
• Consistently display a positive attitude towards customers and colleagues, treating everyone in a professional manner and with respect
• Ensure a high level of customer support to all customers at all times, taking ownership for first point of contact resolution wherever possible
• All functions to be carried out in compliance with the company's Quality Management Systems.
• Ensure that the brand and image is communicated in a positive and consistent manner to all customers, both external and internal.
• Ensure that the business Code of Conduct is considered in all business matters carried out on their behalf.

Qualifications / Requirements:

• 1 to 2 years' experience in a support / administration role advantageous
• Knowledge of pricing, tendering, public procurement, or financial administration processes advantageous
• Legal / Business / Other relevant third level qualification advantageous
• Fluency in two European languages at a business level, including English, as required for the role.
• Excellent telephone manner and interpersonal skills.
• Excellent data entry skills with good attention to detail and accuracy.
• Good working knowledge of Microsoft® Office; Experience of Pricing / Tenders / Accounting software advantageous
• Excellent written skill in relevant languages
• Positive attitude and proven problem-solving skills.