Renewal Specialist - Dutch Speaker

Concentrix; Leinster; On-site; EUR 30,000 - 45,000; Full time

Job summary

A leading customer engagement company is seeking a Sales Associate in Leinster, Ireland. In this role, you will manage a dedicated territory and support client needs to achieve revenue goals through renewals and upsell opportunities. A key focus will be on customer interactions via phone and email, while maintaining a CRM system. Ideal candidates should possess strong product knowledge and problem-solving skills to ensure customer satisfaction. Join a professional team focused on delivering exceptional experiences.

Responsibilities

• Manage a dedicated territory and team for your assigned client to achieve revenue goals.
• Provide accurate weekly/monthly/quarterly sales forecasts.
• Master product knowledge and technical understanding of services.
• Initiate steps to address customer concerns affecting satisfaction.
• Manage competitive pressures and handle objections to retain or win customers.
• Handle a high volume of customer contacts via phone and email.
• Ensure professional interactions with customers and prospects.
• Maintain the CRM to capture relevant data.
• Undertake sales motions, including lead qualification and contract renewals.
• Report directly to a Sales Manager and collaborate with your team.

Job description

• Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up- sell opportunities
• Provide accurate weekly/ monthly/ quarterly sales forecast
• Mastery of product knowledge and technical understanding of services to assess client requirements
• Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
• Manage external competitive pressures and handle objections to retain customers or win new customers
• Manage high volume of customer contacts through phone and email each day – majority of communication is outbound
• Work with your team and management to provide a professional experience during all interactions with customers and prospects
• Maintain the customer management system (CRM) to ensure all relevant data is captured
• Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
• Work with a team and report directly to a Sales Manager