Customer Support with Finnish

Harmonics Recruitment; Limerick; Hybrid; EUR 34,000 - 42,000; Full time

Job summary

Harmonics Recruitment in Limerick is seeking a Customer Support and Tender Representative for a 9-12 month temporary contract with hybrid working and one onsite day per week.

You will report to the Team Lead and handle Customer Service, Tender Coordination and Finance Administration, ensuring accurate processing across systems and timely tender submissions.

Qualifications

• Experience in customer service and tender coordination is preferred.
• Familiarity with finance administration processes is beneficial.
• Ability to manage data and ensure accuracy across systems.

Responsibilities

• Process all transactions accurately through relevant company systems within department guidelines and Quality requirements.
• Process all queries within department guidelines through relevant company systems.
• Process product complaints through relevant company systems and within the required timelines.
• Liaise with couriers and internal teams to ensure prompt delivery, with paperwork and any special requirements as requested by customer / Distribution Partner.
• Manage urgent orders and communicate to the relevant teams, manufacturing plants, etc., as required.
• Log all internal and external customer feedback correctly and on time, promoting the Customer Portal when possible.
• Oversee the compilation to ensure that tenders and bids are handled accurately, professionally, quickly, and compliantly.
• Maintain and update customer data as required.
• Liaise with Supply Chain and Regulatory Affairs departments in relation to registration documents as per each market's requirements.
• Prepare quotation requests received from Customers, Distribution Partner, and Sales team and send written price confirmation as required.
• Search for tender notices relevant to the business as appropriate based on market.
• Ensure Tenders are submitted within customers specific deadlines and requirements focusing on less complex Tenders.
• Support colleagues on more complex Tenders as required.

Skills

Customer service

Tender coordination

Finance administration

Data maintenance

Job description

About the job Customer Support with Finnish

Our client, a leading Medical Device Multinational company based in Limerick is currently recruiting for a Customer Support and Tender Representative.

This is a 9-12 month temporary contract and offers hybrid working with one day per week onsite in Limerick

Reporting to the Team Lead the role is responsible for all aspects of support including Customer Service, Tender Coordination and Finance Administration

• Process all transactions accurately through relevant company systems within department guidelines and Quality requirements.
• Process all queries within department guidelines through relevant company systems.
• Process product complaints through relevant company systems and within the required timelines.
• Liaise with relevant couriers and / or relevant internal teams to ensure prompt delivery service, with correct shipping paperwork and any special requirements as requested by customer / Distribution Partner.
• Manage urgent and / or emergency orders / requests as they arise and communicate to the relevant teams, manufacturing plants, etc. seeking advice of more experienced colleagues as required.
• Log all internal and external customer feedback correctly and on time, promoting the Customer Portal when possible.
• Oversee the compilation to ensure that tenders and bids are handled accurately, professionally, quickly, and compliantly.
• Maintain and update customer data as required.
• Liaise with Supply Chain
• Liaise with Regulatory Affairs departments in all plants in relation to registration documents, etc. as per each markets requirements.
• Prepare quotation requests received from Customers, Distribution Partner, and Sales team and send written price confirmation as required / appropriate.
• Search for potential tender notices relevant to the business as appropriate based on market.
• Ensure Tenders are submitted within customers specific deadlines and requirements focussing on less complex Tenders.
• Support colleagues on more complex Tenders as required.