Developer Support Engineer – Cloud, APIs & Kubernetes

Jobgether; Ireland; On-site; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Remote-first environment

Flexible virtual work model

LinkedIn Learning access

Professional development opportunities

Job summary

Jobgether is seeking a Developer Support Engineer based in Ireland to provide advanced technical support for backend services, integrations, and databases across cloud and self-hosted environments.

You’ll investigate complex problems, analyze logs and queries, and develop workarounds while collaborating with Support, Engineering, and Product teams. Join a remote-first partner-led role that values initiative and scalable reliability.

Qualifications

• 3–6 years of experience supporting Java-based web applications or comparable enterprise software environments.
• Strong troubleshooting capabilities spanning application code, logs, databases, APIs, infrastructure, and system dependencies.
• Hands-on experience writing SQL queries and working with databases such as MySQL or Microsoft SQL Server.
• Strong Linux command-line skills, particularly for log analysis, system configuration, and environment troubleshooting.
• Experience troubleshooting networking concerns involving firewalls, proxies, connectivity, and related infrastructure.
• Practical experience working with REST APIs and SaaS or web-based applications.
• Experience with Kubernetes and an understanding of distributed application architectures.
• Strong scripting abilities and the ability to use automation to investigate problems and improve technical workflows.
• Excellent written and verbal communication skills, with the ability to explain complex technical concepts to both technical and non-technical stakeholders.
• Ability to work independently with general guidance, manage technical workstreams, and take ownership of issues through resolution.
• A Bachelor’s degree in Computer Science or a related technical discipline is preferred.
• Experience with ArangoDB or other NoSQL databases is a plus.
• Candidates must have unrestricted authorization to work in their country of residence and be located in an eligible country within the EMEA region.

Responsibilities

• Provide advanced technical support for backend services, integrations, databases, configurations, and application behavior across cloud and self-hosted environments.
• Participate in on-call rotations and provide escalation support for complex or high-impact incidents.
• Troubleshoot installations, upgrades, migrations, performance issues, and environment-specific problems.
• Analyze application logs, support bundles, database queries, API traffic, and system metrics to identify root causes.
• Use development and environment inspection tools to debug application behavior across multiple technical layers.
• Identify, reproduce, and document software defects and collaborate with Engineering on resolution and workarounds.
• Develop scripts and technical solutions to address complex customer issues and automate repetitive troubleshooting tasks.
• Support integrations involving REST APIs and third-party systems, helping diagnose data flow and connectivity issues.
• Work closely with Technical Support Engineering, Engineering, and Product teams to resolve escalated cases within defined scope.
• Contribute to internal documentation, knowledge sharing, and continuous improvements to support processes and product quality.

Skills

Troubleshooting

REST APIs

Linux CLI

Scripting

Communication

Ownership

NoSQL

Java

On-call

Independent work

Education

Bachelor’s degree in Computer Science or related field

Tools

Kubernetes

MySQL

Microsoft SQL Server

Job description

Jobgether is seeking a Developer Support Engineer based in Ireland to provide advanced technical support for backend services, integrations, and databases across cloud and self-hosted environments.

You’ll investigate complex problems, analyze logs and queries, and develop workarounds while collaborating with Support, Engineering, and Product teams. Join a remote-first partner-led role that values initiative and scalable reliability.