Desktop Support Engineer — Windows, AD, Intune (1-year)

INTUIT ED LTD; Munster; On-site; EUR 32,000 - 54,000; Full time

Job summary

INTUIT ED LTD in Cork (Brinny) is seeking an IT Helpdesk/Desktop Support specialist for a 1-year contract. You will provide frontline technical support for staff, manage desktops, laptops, printers, and smartphones, and handle software/hardware installations and upgrades at onsite locations in Brinny, Cork.

The role requires experience with Windows operating systems, Office, AD, Intune validation, and strong ticketing skills.

Qualifications

• Experience in managing IT infrastructure for users (desktops, laptops, printers, smartphones).
• Proficiency with ticketing tools and incident management.
• Strong knowledge of Microsoft Windows desktop OS and Office apps.

Responsibilities

• Provide first/second line support for staff across desktop systems.
• Collaborate with third-party vendors to remediate AV issues.
• Communicate issue status and resolutions in a timely manner.
• Maintain ticket updates for all incidents.
• Install/upgrade/support Windows OS and Office suite, printers, and hardware.
• Support Apple Mac users with basic OS knowledge.

Skills

Desktop support

Windows OS

Office 365

Active Directory

Intune enrolment

Remote support

Video conferencing

Ticketing tool

Tools

Intune

Job description

INTUIT ED LTD in Cork (Brinny) is seeking an IT Helpdesk/Desktop Support specialist for a 1-year contract. You will provide frontline technical support for staff, manage desktops, laptops, printers, and smartphones, and handle software/hardware installations and upgrades at onsite locations in Brinny, Cork.

The role requires experience with Windows operating systems, Office, AD, Intune validation, and strong ticketing skills.