Desktop Support Engineer

INTUIT ED LTD; Munster; On-site; EUR 32,000 - 54,000; Full time

Job summary

INTUIT ED LTD in Cork (Brinny) is seeking an IT Helpdesk/Desktop Support specialist for a 1-year contract. You will provide frontline technical support for staff, manage desktops, laptops, printers, and smartphones, and handle software/hardware installations and upgrades at onsite locations in Brinny, Cork.

The role requires experience with Windows operating systems, Office, AD, Intune validation, and strong ticketing skills.

Qualifications

• Experience in managing IT infrastructure for users (desktops, laptops, printers, smartphones).
• Proficiency with ticketing tools and incident management.
• Strong knowledge of Microsoft Windows desktop OS and Office apps.

Responsibilities

• Provide first/second line support for staff across desktop systems.
• Collaborate with third-party vendors to remediate AV issues.
• Communicate issue status and resolutions in a timely manner.
• Maintain ticket updates for all incidents.
• Install/upgrade/support Windows OS and Office suite, printers, and hardware.
• Support Apple Mac users with basic OS knowledge.

Skills

Desktop support

Windows OS

Office 365

Active Directory

Intune enrolment

Remote support

Video conferencing

Ticketing tool

Tools

Intune

Job description

Company Description

INTUIT ED LTD is a strategic enterprise transformation partner that delivers technology-led solutions to help organizations manage complexity, accelerate growth, and create sustainable business value. The company combines deep industry expertise with business intelligence, digital innovation, and operational excellence to transform core operations and enhance customer experiences. Its capabilities span digital transformation, enterprise consulting, intelligent automation, data and AI solutions, strategic innovation, and business modernization. Through a collaborative, outcome-focused approach, INTUIT ED helps organizations adopt emerging technologies, improve agility, strengthen governance, and build resilient, future-ready businesses. The organization emphasizes responsible innovation, strategic clarity, and alignment of people, processes, and technology to achieve measurable, long-term impact.

ELIGIBILITY

Work permit for Ireland

CONTRACT LENGTH: 1 year

This is an immediate requirement. Those who stay in Brinny, Cork or can commute to the office location in Brinny, Cork are preferred.

This role involves providing technical support to staff for desktop computers, applications, and associated technology. Responsibilities include specifying, installing, and testing computer systems and peripherals according to established standards. The position requires interacting with application software and operating systems to diagnose and address unique, non-recurring issues.

REQUIRED TECHNICAL SKILLS AND EXPERIENCE

Proficient skills in managing IT infrastructure for users, including Desktops, Laptops, Printers, Handhelds, Smartphones, etc.

Knowledge of ticketing tool is a must

Robust technical expertise in Microsoft Windows desktop operating systems and business productivity applications such as Office.

Experience in administering MS Active Directory, including managing users, groups, policies, and related concepts.

Validating device enrolment in Intune (using read only permissions)

Validating user account in AD (using read only permissions)

Troubleshooting basic desk side support issues

REQUIRED EXPERIENCE

Minimum of 1-3 years of relevant experience in the field or a related area is mandatory.

Previous experience with Desktops, Workstations, Notebooks, and Printers is essential.

Collaboration skills, including remote PC control and proficiency in video conferencing.

Troubleshooting and supporting PC software/hardware, smartphones, application issues, installations, upgrades, cloud data storage, printing, Microsoft O/S, O365.

Onsite – Meeting and supporting our onsite users is an essential part of our service. We utilize remote support tools to support our remote workers and unmanned offices.

Assisting as necessary with hardware and software upgrades and rollouts

Responsibilities involve ensuring appropriate levels of support for day-to-day operations and providing hands-on assistance for IT infrastructure projects/upgrades, especially in the workstation domain.

Proficient in Microsoft Office applications, including Outlook, Word, and Excel. Comprehensive understanding of Outlook's calendaring tool.

Knowledge of Exchange functional accounts and their utilization within Microsoft technologies.

Good understanding and experience in troubleshooting & supporting business application platforms.

Successful completion of a background security check is a prerequisite.

Position Responsibilities and Functions

• Provide first/second level contact and problem resolution for customer issues.
• Work with Third Party Vendors to remediate complex AV issues as needed
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorised desktop application.
• Should have basic knowledge of Mac operating system, to support Apple pc users.
• Install, upgrade, support and troubleshoot for printers, computer hardware.
• Performs general preventative maintenance tasks on computers, laptops, printers.
• Performs remedial repairs on Desktops, laptops, printers and any other authorised peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation ,hardware/software.
• Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
• This position requires the ability to work in a project-based environment requiring flexibility and teamwork.

• Microsoft certification would be desired.