Desktop Support Technician — Citrix/AD & ITSM Pro

Insight; Dublin; On-site; EUR 35,000 - 52,000; Full time

Job summary

Insight, a Dublin-based investment and financial management company, seeks a Desktop Support Technician to act as the Level 2 escalation point and onsite support for users. You will diagnose and resolve issues in a Citrix VDI Windows environment, laptops, mobiles, printers, and video conferencing, while focusing on end-user experience and proactive knowledge sharing.

The role emphasizes executive presence, strong communication, and the ability to manage multiple priorities in a finance-focused

Qualifications

• Experience in a Service Desk or Help Desk environment.
• Experience installing and configuring computer systems and diagnosing hardware/software faults.
• Familiarity with VMware, Azure/Office 365.
• Knowledge of Active Directory and Group Policy administration.
• Experience with mobile devices (Android/iPhone).
• ITSM ticketing systems experience (ServiceNow, Zendesk, Remedy).
• Strong communication and time management skills.

Responsibilities

• Provide level 2 desktop support as needed.
• Ensure timely, accurate customer service and SLA alignment.
• Report on KPI performance and metrics.
• Handle escalations and manage technical resources for client projects.
• Deliver enterprise level technical support across diverse environments.
• Communicate updates to senior helpdesk leaders and stakeholders.

Skills

Customer service

Communication

Time management

Problem solving

Executive presence

Citrix VDI support

End-user support

Education

CompTIA Net+ cert

CompTIA Security+ cert

MCSA/MCSE/MCITP certs

CCNA/CCIE certs

Tools

VMware

Azure

Office 365

Active Directory

Group Policy

ServiceNow

Zendesk

Remedy

Citrix

VMware VDI

Job description

Insight, a Dublin-based investment and financial management company, seeks a Desktop Support Technician to act as the Level 2 escalation point and onsite support for users. You will diagnose and resolve issues in a Citrix VDI Windows environment, laptops, mobiles, printers, and video conferencing, while focusing on end-user experience and proactive knowledge sharing.

The role emphasizes executive presence, strong communication, and the ability to manage multiple priorities in a finance-focused