IT Support Engineer (Level 1) – Onsite, Dublin South West

MPG Recruitment Limited; Dublin; Sur place; EUR 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Career development

Friendly team environment

Résumé du poste

MPG Recruitment Limited in Dublin South West is seeking a Level 1 IT Engineer to join a growing MSP's busy support team. You will handle calls, log and resolve tickets, and troubleshoot Windows, M365 and Apple devices both onsite and remotely.

You will build and image laptops, manage devices/users with Intune and Azure/Entra ID, and keep clients updated with accurate documentation. On-site role with a supportive team and room for growth.

Qualifications

• 1+ year IT support or helpdesk experience is required.
• Hands-on experience with Microsoft 365, Azure and Intune.
• Experience building and deploying laptops.
• Comfortable on the phone and with a ticketing system.
• Strong communication and customer service skills.

Responsabilités

• Take support calls from business clients and log, manage and resolve tickets.
• Troubleshoot Windows, Microsoft 365 and Apple devices, onsite and remotely.
• Build, image and deploy new laptops and desktops.
• Manage devices and users with Intune, Azure/Entra ID and Microsoft 365 admin centre.
• Keep clients updated and documentation current.

Connaissances

IT support

Helpdesk

Microsoft 365

Azure

Intune

Phone support

Customer service

Description du poste

MPG Recruitment Limited in Dublin South West is seeking a Level 1 IT Engineer to join a growing MSP's busy support team. You will handle calls, log and resolve tickets, and troubleshoot Windows, M365 and Apple devices both onsite and remotely.

You will build and image laptops, manage devices/users with Intune and Azure/Entra ID, and keep clients updated with accurate documentation. On-site role with a supportive team and room for growth.