Desktop Support Engineer – 1st/2nd Line, Dublin Office

Susquehanna International Group; Dublin; On-site; EUR 30,000 - 50,000; Full time

Job summary

Susquehanna International Group is seeking a Helpdesk and Desktop Support Engineer in Dublin. The role involves providing 1st and 2nd level technical support to staff and improving support procedures. Required qualifications include 3+ years in desktop support, familiarity with Windows OS, SCCM, and strong communication skills. The ideal candidate must thrive under pressure and adapt to a fast-paced environment. Benefits include opportunities for learning and teamwork in a supportive atmosphere.

Qualifications

• 3+ years providing desktop support for software and hardware systems.
• Ability to lead and mentor a team.
• Strong knowledge of printers and graphics cards.

Responsibilities

• Provide 1st and 2nd level support for desktop software and hardware.
• Manage complex queries via ticketing system.
• Evaluate and improve support procedures.

Skills

Desktop support

Windows desktop OS

Technical troubleshooting

Active Directory

PowerShell scripting

SCCM

User account management

Education

BSc in a technical discipline

Tools

SCCM

Jira

Microsoft Intune

Job description

Susquehanna International Group is seeking a Helpdesk and Desktop Support Engineer in Dublin. The role involves providing 1st and 2nd level technical support to staff and improving support procedures. Required qualifications include 3+ years in desktop support, familiarity with Windows OS, SCCM, and strong communication skills. The ideal candidate must thrive under pressure and adapt to a fast-paced environment. Benefits include opportunities for learning and teamwork in a supportive atmosphere.