IT Helpdesk Support Agent

Topic Newspapers Ltd.; Athlone; On-site; EUR 30,000 - 35,000; Full time

Benefits offered by this job

Pension scheme

Training opportunities

Development opportunities

Job summary

Topic Newspapers Ltd. is looking for a skilled individual to join our technical team in Athlone. This full-time role involves providing comprehensive technical support, ensuring the smooth operation and maintenance of IT infrastructure.

The successful candidate will handle helpdesk tasks, maintain networks, and manage user accounts. You'll also have the opportunity for personal development within a supportive environment. A competitive salary (€30k - €35k) and benefits are offered.

Qualifications

• Minimum 1 year of high-quality helpdesk support experience.
• Excellent organizational skills managing multiple tasks.
• Strong communication skills for relationship building.

Responsibilities

• Provide helpdesk support for deployment and maintenance.
• Support operations and maintain infrastructure.
• Document IT operational processes.

Skills

Helpdesk support

Attention to detail

Organisational skills

Communication skills

Troubleshooting

Tools

Microsoft Operating Systems

Active Directory

Microsoft Office 365

TCP/IP

Firewalls

Job description

We are seeking a skilled individual to join our expanding technical team. As a valued member of the organisation, you will be responsible for providing both 1st and 2nd level technical support to customers, ensuring the smooth operation and maintenance of IT infrastructure.

This is a full-time position and is based at our Athlone Offices.

This is NOT a remote position.

Role Responsibilities

• Working with the Helpdesk Team and process owners, to provide helpdesk support for deployment and maintenance of users, laptops, desktop PCs, servers, printers, as well as hardware, software, and peripheral support.
• Support operations and maintain the customers network, systems, and overall IT infrastructure.
• Provide high quality support to our customers across several site locations.
• Work with vendors, partners, stakeholders, and users to resolve issues.
• Manage user accounts, email accounts, and security groups to uphold data integrity and security.
• Perform hardware/software installations in accordance with company policies and deadlines.
• Manage own ticket queue and meet SLAs.
• Documentation of IT operational processes.
• Adhere to internal Policies & Procedures in-line with ISO9001 & 27001

Key Skills and Experience

• A minimum of 1 years’ experience / proven high quality, helpdesk support.
• Proven attention to detail and task completion.
• Excellent organisational skills, managing multiple tasks simultaneously.
• An understanding or familiarity of business processes and systems.
• Experience with:
  • Microsoft Operating Systems
  • Microsoft Applications,
  • Active Directory user management, Group Policy, DNS, DHCP.
  • Anti-Virus/spyware/malware applications
  • TCP/IP, DNS, VPN, Firewalls, and switches
  • Ethernet and Wi-Fi networks
  • Microsoft Office 365 administrator & user management tasks.
• Strong communication skills (including relationship building).
• Excellent documentation skills.
• Hands‑on experience in troubleshooting and maintaining, of laptops, desktops, network equipment, printers, scanners, etc.

Benefits

We offer a competitive salary based on experience (€30k - €35k), pension scheme, training, and development opportunities.