Desktop Engineer - Experienced Hire

SIG Susquehanna; Dublin; On-site; EUR 42,000 - 64,000; Full time

Job summary

SIG Susquehanna in Dublin seeks a Helpdesk and Desktop Support Engineer to cover 1st/2nd line desk-side support for Windows hardware/software. The role supports 700+ end users in a fast-paced office and requires rotating early shifts, collaboration with global IT teams, and strong problem-solving skills.

You will maintain the knowledge base, assist with PC builds and software installs, and help manage peripherals and device provisioning in a demanding, fast-moving environment.

Qualifications

• 3 years+ providing desktop support for software and hardware systems.
• Ability to lead and mentor a team would be beneficial.
• Strong working knowledge of peripherals, printers, graphics cards.
• Hardware experience (KVM switches, Multiple screens setup {4x 4k screens}, ability to replace components such as graphics cards, RAM etc)
• Trading user or Development support experience is beneficial
• Excellent working knowledge of Windows desktop OS: Windows 7 64- bit, Win 10 64bit and Windows 11.
• Ability to monitor and diagnose Desktop issues.
• Ability to make changes to the system registry for configuring the Windows operating system.
• Understanding of PowerShell scripting.
• Experience working with SCCM would be an advantage
• Advanced knowledge of O365 products.
• Strong knowledge of Active Directory.
• Bsc in a technical discipline or equivalent experience

Responsibilities

• Provide 1st and 2nd level support – collaborate with software dev teams and system architects for desktop software/hardware support using tools like SCCM, Jira, Confluence, Splunk, Check_MK, Intune and AD.
• Experience managing, addressing and solving complex queries via the ticketing system.
• Continuously evaluate and improve support procedures and tooling.
• Interact with internal IT support functions to troubleshoot and resolve problems as they occur.
• Liaise with technology teams in the US or external vendors as required.
• Maintain the Knowledge Base and ensure run books are up to date.

Skills

Windows OS

Desktop support

SCCM

Jira

Confluence

Splunk

Check_MK

Microsoft Intune

Active Directory

PowerShell

O365

Team leadership

Hardware troubleshooting

Networking basics

Education

BSc in technical discipline

Tools

SCCM

Jira

Confluence

Splunk

Check_MK

Microsoft Intune

Active Directory

Job description

Overview

As the Helpdesk and Desktop Support Engineer you will join our existing Client Corporate Services team who are responsible for supporting all teams in Susquehanna's Dublin office. This is a very demanding and varied environment that covers (among other areas) all windows desktop hardware and software issues, user account access permissions management, PC builds, software installs and procurement, peripherals (keyboards, monitors, etc.), iOS and Android device support.

This role involves working in an energetic, dynamic and fast paced environment providing full support for all teams in Dublin office (over 700 end users). You will display a strong technical ability in making critical support judgements while working under pressure. Working closely with other Technology teams in Dublin, London, Philadelphia and other 3rdparty support organisations. All members of the team will participate in early morning and late evening shifts, and may also be required to support out of hours work where required.

Once in the role you will:

• Provide 1stand 2ndlevel support – working closely with the software development teams and system architects to provide essential primary support for all desktop software and hardware systems – using tools such as SCCM, Jira, confluence, splunk, Check_MK, Microsoft Intune, MS Active Directory console.
• Experience managing, addressing and solving complex queries via ticketing system.
• Continuous evaluation and improvement of support procedures, development and implementation of required/agreed tools and associated runtime environments
• Interact with various internal IT support functions to troubleshoot and resolve problems as they happen
• Liaising with technology teams in the US and/or external vendors as required
• Maintain our Knowledge Base and ensure all relevant run books are up to date.

What we're looking for

• 3 years+ providing desktop support for software and hardware systems
• Ability to lead and mentor a team would be beneficial.
• Strong working knowledge of peripherals, printers, graphics cards.
• Hardware experience (KVM switches, Multiple screens setup {4x 4k screens}, ability to replace components such as graphics cards, RAM etc)
• Trading user or Development support experience is beneficial
• Excellent working knowledge of Windows desktop OS: Windows 7 64- bit, Win 10 64bit and Windows 11.
• Ability to monitor and diagnose Desktop issues.
• Ability to make changes to the system registry for configuring the Windows operating system.
• Understanding of PowerShell scripting.
• Experience working with SCCM would be an advantage
• Advanced knowledge of O365 products.
• Strong knowledge of Active Directory.
• Bsc in a technical discipline or equivalent experience

Personal Skills

• Ability to work under pressure and meet tight deadlines
• Self-motivated and creative
• Strong communication skills (written and verbal)
• Excellent attention to detail
• Ability to work well on own initiative or as part of a team
• Excellent time management, organization and prioritization skills
• Excellent interpersonal skills
• Flexibility – all members of the Helpdesk team participate in early morning shift rotations
• Desire to learn and improve skills and knowledge

About Susquehanna:

Susquehanna is a global quantitative trading firm powered by scientific rigor, curiosity, and innovation. Our culture is intellectually driven and highly collaborative, bringing together researchers, engineers, and traders to design and deploy impactful strategies in our systematic trading environment. To meet the unique challenges of global markets, Susquehanna applies machine learning and advanced quantitative research to vast datasets in order to uncover actionable insights and build effective strategies. By uniting deep market expertise with cutting-edge technology, we excel in solving complex problems and pushing boundaries together.

Susquehanna is an equal opportunity employer. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruitment process, please contact us.