Senior Desktop Support Engineer – Windows, SCCM & AD

SIG Susquehanna; Dublin; Hybrid; EUR 42,000 - 64,000; Full time

Job summary

SIG Susquehanna in Dublin seeks a Helpdesk and Desktop Support Engineer to cover 1st/2nd line desk-side support for Windows hardware/software. The role supports 700+ end users in a fast-paced office and requires rotating early shifts, collaboration with global IT teams, and strong problem-solving skills.

You will maintain the knowledge base, assist with PC builds and software installs, and help manage peripherals and device provisioning in a demanding, fast-moving environment.

Qualifications

• 3 years+ providing desktop support for software and hardware systems.
• Ability to lead and mentor a team would be beneficial.
• Strong working knowledge of peripherals, printers, graphics cards.
• Hardware experience (KVM switches, Multiple screens setup {4x 4k screens}, ability to replace components such as graphics cards, RAM etc)
• Trading user or Development support experience is beneficial
• Excellent working knowledge of Windows desktop OS: Windows 7 64- bit, Win 10 64bit and Windows 11.
• Ability to monitor and diagnose Desktop issues.
• Ability to make changes to the system registry for configuring the Windows operating system.
• Understanding of PowerShell scripting.
• Experience working with SCCM would be an advantage
• Advanced knowledge of O365 products.
• Strong knowledge of Active Directory.
• Bsc in a technical discipline or equivalent experience

Responsibilities

• Provide 1st and 2nd level support – collaborate with software dev teams and system architects for desktop software/hardware support using tools like SCCM, Jira, Confluence, Splunk, Check_MK, Intune and AD.
• Experience managing, addressing and solving complex queries via the ticketing system.
• Continuously evaluate and improve support procedures and tooling.
• Interact with internal IT support functions to troubleshoot and resolve problems as they occur.
• Liaise with technology teams in the US or external vendors as required.
• Maintain the Knowledge Base and ensure run books are up to date.

Skills

Windows OS

Desktop support

SCCM

Jira

Confluence

Splunk

Check_MK

Microsoft Intune

Active Directory

PowerShell

O365

Team leadership

Hardware troubleshooting

Networking basics

Education

BSc in technical discipline

Tools

SCCM

Jira

Confluence

Splunk

Check_MK

Microsoft Intune

Active Directory

Job description

SIG Susquehanna in Dublin seeks a Helpdesk and Desktop Support Engineer to cover 1st/2nd line desk-side support for Windows hardware/software. The role supports 700+ end users in a fast-paced office and requires rotating early shifts, collaboration with global IT teams, and strong problem-solving skills.

You will maintain the knowledge base, assist with PC builds and software installs, and help manage peripherals and device provisioning in a demanding, fast-moving environment.