Deskside & Cloud Support Engineer

Ekco; Dublin; Hybrid; EUR 42,000 - 56,000; Full time

Benefits offered by this job

25 days annual leave

Birthday leave

Company pension

Employee assistance programme (EAP)

Pluralsight access

International progression

Job summary

Ekco is seeking an experienced Deskside Support Engineer to join our Dublin-based Managed Services team. The role involves providing onsite and remote technical support across multiple client environments in Dublin and beyond.

You will troubleshoot Microsoft 365 apps, manage access with Entra ID, and assist with Intune endpoint management and Windows deployments. Excellent customer service and ITIL-aligned support are essential.

Qualifications

• Relevant IT degree is desirable.
• 3-5+ years in a similar Deskside/IT support role.
• Industry certifications such as Azure, Office365 are advantageous.
• Strong knowledge of Microsoft Azure, Office365 and Windows Server.
• Experience with Intune and endpoint management is preferred.
• Familiarity with ITIL and KPI-driven environments.
• Excellent remote communication and client-facing skills.

Responsibilities

• Provide onsite and remote end-user support for desktops, laptops, and peripherals.
• Troubleshoot Microsoft 365 apps (Outlook/Teams/OneDrive/SharePoint).
• Manage identity and access with Microsoft Entra ID, including password resets.
• Support endpoint management using Intune and other MDM technologies.
• Assist with device provisioning and Windows Autopilot deployments.
• Support Azure-hosted infrastructure and Windows Server tasks.
• Handle onboarding/offboarding, asset provisioning and ticket-based incidents.
• Escalate complex issues to senior engineers and document resolutions.

Skills

Azure knowledge

Office365

Windows Server

Intune / MDM

ITIL awareness

Customer communication

Troubleshooting

Education

3rd Level IT related degree

Tools

Azure

Entra ID

Intune

MDM tools

Job description

Ekco is seeking an experienced Deskside Support Engineer to join our Dublin-based Managed Services team. The role involves providing onsite and remote technical support across multiple client environments in Dublin and beyond.

You will troubleshoot Microsoft 365 apps, manage access with Entra ID, and assist with Intune endpoint management and Windows deployments. Excellent customer service and ITIL-aligned support are essential.