Level 1 Engineer

Ekco; Cork; On-site; EUR 42,000 - 60,000; Full time

Benefits offered by this job

Annual leave 25 days

Company pension

Employee assistance program

Pluralsight access

International progression

Job summary

Ekco in Ireland is seeking an IT support professional to manage client tickets end-to-end, document communications thoroughly, and troubleshoot issues with care, ensuring timely updates and data integrity.

You will mentor new staff, coordinate with clients and third-party vendors, support weekly goals set by the Service Delivery Manager, and use Office 365, Azure AD, and MS Teams to deliver secure, reliable service.

Qualifications

• Bachelor's degree in computer science, engineering or maths.
• Experience documenting tickets and communicating with clients.
• Ability to mentor new staff and work with cross-functional teams.

Responsibilities

• Manage tickets with thorough client communication and notes.
• Troubleshoot support issues and perform tech checks.
• Mentor and train new staff when they join.
• Communicate issues in daily/weekly huddles via MS Teams.
• Coordinate with clients and third-party vendors.
• Work toward weekly goals set by the Service Delivery Manager.
• Ensure client data integrity and security during troubleshooting.
• Document changes and processes in the documentation solution.

Skills

Customer support

Troubleshooting

Documentation

Mentoring

Education

Bachelor's degree in computer science, engineering or maths

Tools

Office 365

Azure

Active Directory

VPN

Windows Server

Job description

About Ekco

Founded in 2016, Ekco has quickly become one of Europe's fastest-growing cloud solution providers and your trusted security-first Managed Service Provider.

IT leaders choose Ekco to drive operational efficiency, scale smarter and stay ahead of risk – powered by local expertise, delivered at European scale.

We specialise in helping organisations advance their cloud maturity guiding transformation, strengthening security, and maximising the value of their technology investments.

In simple terms: we help organisations modernise with confidence securing their systems, optimising their cloud, and keeping them resilient in a rapidly changing world.

Today, we’re a thriving team of 1,000+ talented and supportive colleagues across the UK, Ireland, Benelux, South Africa, and Malaysia—and we’re continuing to grow.

At Ekco, How We Work Matters As Much As What We Deliver. Our People Live By Four Core Values That Shape Everything We Do

• On It: We take ownership, follow through, and get things done.
• All In : We collaborate, support each other, and commit fully to shared goals.
• Connected: We build trusted relationships with colleagues, clients, and partners.
• Hungry to Grow: We stay curious, keep learning, and push ourselves to the next level.

If these values resonate with you, you’ll feel right at home here.

Responsibilities

• Manage your tickets by ensuring communication with clients and ticket notes are documented in a thorough fashion.
• Troubleshoot support issues, tech check and escape tickets when necessary.
• Mentor and train new staff members when they join the team.
• Communicate issues internally through daily and weekly huddles as well as on MS Teams.
• Coordinate with clients and 3rd party vendors.
• Ensure you are working towards your weekly goals, assigned by the Service Delivery Manager.
• Ensure client data integrity and client security during troubleshooting of tickets.
• Document changes and processes in our documentation solution when required.

Requirements

• Bachelors degree in computer science, engineering or maths.

A bonus if you have...

• Knowledge of troubleshooting mobile devices for mail configuration and MFA setup.
• Basic administration of Office 365, Azure, Active Directory and MS Office.
• Knowledge of networking principles, administration of firewalls and networking, including VPN.
• Familiarity with Windows Server OS’ and virtualization

Benefits / Perks

• Time Off: 25 days annual leave + public holidays
• Company Pension Scheme
• Employee Assistance Programme (EAP) for wellbeing support
• EkcOlympics: Global team activity challenges
• Unlimited access to Pluralsight for continuous development
• Real opportunities to grow, including international progression

Why Ekco

• Microsoft’s 2023 Rising Star Security Partner of the Year
• First Irish Microsoft MSP to achieve all four Microsoft Security Specializations
• Ranked 4th fastest-growing technology company in the Deloitte Fast50 Awards
• A culture rooted in diversity, equality, inclusion & belonging
• A commitment to internal mobility and career progression
• Flexible, family-friendly working at the heart of our culture
• Proud to be your trusted security-first Managed Service Provider chosen by IT leaders to drive operational efficiency, scale smarter and stay ahead of risk.