Deskside Support Engineer

Ekco; Dublin; Hybrid; EUR 42,000 - 56,000; Full time

Benefits offered by this job

25 days annual leave

Birthday leave

Company pension

Employee assistance programme (EAP)

Pluralsight access

International progression

Job summary

Ekco is seeking an experienced Deskside Support Engineer to join our Dublin-based Managed Services team. The role involves providing onsite and remote technical support across multiple client environments in Dublin and beyond.

You will troubleshoot Microsoft 365 apps, manage access with Entra ID, and assist with Intune endpoint management and Windows deployments. Excellent customer service and ITIL-aligned support are essential.

Qualifications

• Relevant IT degree is desirable.
• 3-5+ years in a similar Deskside/IT support role.
• Industry certifications such as Azure, Office365 are advantageous.
• Strong knowledge of Microsoft Azure, Office365 and Windows Server.
• Experience with Intune and endpoint management is preferred.
• Familiarity with ITIL and KPI-driven environments.
• Excellent remote communication and client-facing skills.

Responsibilities

• Provide onsite and remote end-user support for desktops, laptops, and peripherals.
• Troubleshoot Microsoft 365 apps (Outlook/Teams/OneDrive/SharePoint).
• Manage identity and access with Microsoft Entra ID, including password resets.
• Support endpoint management using Intune and other MDM technologies.
• Assist with device provisioning and Windows Autopilot deployments.
• Support Azure-hosted infrastructure and Windows Server tasks.
• Handle onboarding/offboarding, asset provisioning and ticket-based incidents.
• Escalate complex issues to senior engineers and document resolutions.

Skills

Azure knowledge

Office365

Windows Server

Intune / MDM

ITIL awareness

Customer communication

Troubleshooting

Education

3rd Level IT related degree

Tools

Azure

Entra ID

Intune

MDM tools

Job description

About Ekco

Founded in 2016, Ekco has quickly become one of Europe’s fastest-growing cloud solution providers and your trusted security-first Managed Service Provider.

Founded in 2016, Ekco has quickly become one of Europe’s fastest-growing cloud solution providers and your trusted security-first Managed Service Provider.

IT leaders choose Ekco to drive operational efficiency, scale smarter and stay ahead of risk – powered by local expertise, delivered at European scale.

We specialise in helping organisations advance their cloud maturity guiding transformation, strengthening security, and maximising the value of their technology investments.

In simple terms: we help organisations modernise with confidence securing their systems, optimising their cloud, and keeping them resilient in a rapidly changing world.

Today, we’re a thriving team of 1,000+ talented and supportive colleagues across the UK, Ireland, Benelux, South Africa, and Malaysia—and we’re continuing to grow.

At Ekco, How We Work Matters As Much As What We Deliver. Our People Live By Four Core Values That Shape Everything We Do

• On It: We take ownership, follow through, and get things done.
• All In : We collaborate, support each other, and commit fully to shared goals.
• Connected: We build trusted relationships with colleagues, clients, and partners.
• Hungry to Grow: We stay curious, keep learning, and push ourselves to the next level.

If these values resonate with you, you’ll feel right at home here.

The Role

Ekco is seeking an experienced Deskside Support Engineer to join our Dublin-based Managed Services team. The role will involve supporting multiple client environments across Dublin, providing both onsite and remote technical support depending on business and customer requirements.

This is an excellent opportunity for a motivated support engineer to further develop their technical and customer-facing skills within a fast-paced MSP environment.

Responsibilities

• Provide onsite and remote support to end users, resolving hardware and software issues across desktops, laptops, mobile devices, printers, and peripherals.
• Troubleshoot and resolve issues relating to Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint.
• Support user access and identity management within Microsoft Entra ID , including password resets, permissions, and group membership administration.
• Assist with endpoint management and mobile device support using Microsoft Intune and other Mobile Device Management (MDM) technologies.
• Support device provisioning and deployment activities including Windows Autopilot, laptop builds, hardware refreshes, and software rollouts.
• Assist with routine operational support tasks for Azure-hosted infrastructure, including monitoring, patching, and escalation support.
• Support Windows Server administration tasks including user management, file permissions, shared folders, and routine maintenance activities.
• Manage IT onboarding and offboarding processes, ensuring users are appropriately provisioned with hardware, software, and system access.
• Respond to incidents and service requests through the ticketing system, ensuring timely resolution and adherence to agreed SLAs and KPIs.
• Provide a high level of customer service and maintain strong working relationships with client stakeholders and end users.
• Escalate complex technical issues to senior engineering teams where required and contribute to long-term problem resolution.
• Maintain accurate technical documentation including SOPs, asset registers, knowledge base articles, and infrastructure documentation.
• Participate in infrastructure upgrades, project work, and continuous improvement initiatives.
• Follow ITIL best practices and ensure all work is completed in line with internal processes, security standards, and compliance requirements.
• Stay current with emerging technologies within the Microsoft ecosystem and actively participate in training and certification opportunities.
• Be comfortable working across multiple customer environments and adapting to different

Requirements

• 3rd Level IT related degree desirable
• 3 -5 + years of experience in a similar role
• Industry certifications – Azure, Office365. A+ and Network + desirable
• Strong knowledge of Microsoft Azure, Office365, & Windows Server desirable
• Strong troubleshooting experience across Windows desktop environments, Microsoft 365, and end-user technologies.
• Experience supporting Microsoft Intune, endpoint management, and device deployment technologies.
• Good working knowledge of Microsoft Entra ID, Microsoft 365, Windows Server, and Azure environments.
• Understanding of ITIL principles and experience working within SLA-driven support environments.
• Experience in adhering to KPIs
• Excellent communication skills with the ability to support clients remotely

Benefits / Perks

• Time Off: 25 days annual leave + public holidays
• Birthday Leave: One extra day off to celebrate
• Company Pension Scheme
• Employee Assistance Programme (EAP) for wellbeing supportEkcOlympics: Global team activity challenges
• Unlimited access to Pluralsight for continuous development
• Real opportunities to grow, including international progression

Why Ekco

• Microsoft’s 2023 Rising Star Security Partner of the Year
• First Irish Microsoft MSP to achieve all four Microsoft Security Specializations
• Ranked 4th fastest-growing technology company in the Deloitte Fast50 Awards
• A culture rooted in diversity, equality, inclusion & belonging
• A commitment to internal mobility and career progression
• Flexible, family-friendly working at the heart of our culture
• Proud to be your trusted security-first Managed Service Provider chosen by IT leaders to drive operational efficiency, scale smarter and stay ahead of risk.