Database and Revenue Protection Team Member

ESB; Limerick; Hybrid; EUR 34,000 - 40,000; Full time

Benefits offered by this job

Generous Pension

Staff well‑being programmes

Hybrid work arrangements

Parental leave entitlements

Networking opportunities

Sports and Social Clubs

Credit Union

Job summary

ESB in Tralee, County Kerry, is seeking a dedicated team member for Revenue Protection/Database within the RMS organisation. The role involves supporting the Team Leader and collaborating across RMS and ESB Networks, with hybrid working and in-person collaboration required at least two days per week.

The successful candidate will handle SAP updates, market messages, and customer interactions, bringing attention to detail and strong IT skills to the team.

Qualifications

• 3rd level qualification or equivalent work experience.
• Excellent IT skills – Word, Excel, PowerPoint.
• Excellent communication skills and ability to work effectively in a team.
• Attention to detail is critical.

Responsibilities

• Update Central Market Database (SAP) for ESB Networks and other Industry participants.
• Ensure timely and accurate processing of Market Messages.
• Liaise with RMS and ESB Networks functions.
• Resolve customer, supplier, and staff queries per customer charter.
• Manage and record all reported meter security issues.
• Bill customers for damaged equipment and unrecorded usage due to interference.
• Maintain confidentiality in this work area.
• Work on own initiative to achieve targets.

Skills

Communication skills

Teamwork

Attention to detail

Education

3rd Level qualification or equivalent experience

Tools

Microsoft Word

Excel

PowerPoint

SAP ISU

Job description

Position Description

The Team is responsible for the management of Database and Revenue Protection activities on behalf of ESB Networks. Revenue Protection and Database are part of the Retail Market Services (RMS) organisation in ESB Networks. This position will provide the successful candidate with the opportunity to work as a Team member in Revenue Protection/Database area and will involve supporting the Team Leader in various operational tasks. In addition there will be an opportunity to work closely with associated areas in RMS and ESB Networks e.g., Meter Reading, MRSO, Meter Operations. This role would suit an ambitious self-starter who intends on developing a career within Revenue Protection /Database and the broader RMS organisation. Established career paths have been developed for this team.

Key Responsibilities

• The timely updating of the Central Market Database (SAP) for ESB Networks and other Industry participants
• Ensure timely and accurate processing of Market Messages
• Liaising closely with other business functions within RMS and ESB Networks.
• Resolve customers, suppliers, and staff queries or complaints in line with customer charter.
• Managing and recording all reported meter security issues.
• Billing the customers for damaged equipment and unrecorded usage due to unauthorised interference.
• Confidentiality is a particular requirement in this work area.
• Working on own initiative to achieve targets.

Experience and Qualifications

• Either 3rd Level qualification or equivalent work experience.
• Excellent IT skills – Microsoft word, Excel, PowerPoint
• Excellent communication skills and an ability to work effectively in a team
• Attention to detail is critical

Desirable

• SAP ISU

Location

This position will be based in Tralee, Kerry. Smart Working at ESB is designed to make 'in-person' time together as purposeful as possible while also enabling the effective use of digital tools and hybrid arrangements to preserve our commitment to flexibility. The successful candidate may work flexibly within the jurisdiction where they have been employed, with attendance at the workplace for in-person collaboration at least two days per week. All Smart Working arrangements are subject to regular review based on the operational requirements of the role, the team, and the business.

Reporting to

The successful candidate will report to the Revenue Protection: M&DS Team Leader

Why Work with Us?

• Opportunity to lead Ireland’s transition to net zero carbon future
• Career development through mentoring and training
• Corporate Social Responsibility Opportunities
• Sports and Social Clubs
• Networking opportunities
• Credit Union
• Generous Pension
• Access to staff well-being programmes
• Generous parental leave entitlements
• Strong values-based and inclusive culture
• Strong commitment to diversity, equity and inclusion
• Great team environment working to our Core Values: Courageous, Caring, Driven and Trusted

Salary

€33,500 - €40,000 per annum.

Closing Date

10th November, 2026

Interview

Candidates who are shortlisted for interview will complete a Behavioural Interview based on each of the following Behaviours, which underpin how we work at ESB and are critical to delivering our strategy:

• Accountable and Ethical
• Collaborative
• Growing and Adaptive
• Proactive
• Respectful and Supportive

More information available on Our People Promise

Notes

Your application will be held in reserve for 6 months should you be suitable for the role. The successful candidate will be required to evidence their right to work in the Republic of Ireland prior to commencement of employment.