Admin Team Member, Business Support, Tuam [FTC- 18 months]

Electricity Supply Board; Leinster; Hybrid; EUR 28,000 - 36,000; Full time

Job summary

Electricity Supply Board (ESB) in Tuam, Co. Galway, seeks an Admin Team Member, Business Support, on a full-time fixed-term contract (18 months). The role develops customer service skills and requires IT proficiency including SAP, SAP ISU, FMIS and PHR.

Office-based with smart working and hybrid arrangements; occasional travel and training in-office attendance required. You will report to the Business Support Supervisor and contribute to a national, multi-functional team.

Qualifications

• Third-level qualification or equivalent relevant work experience.
• Strong communication skills with a clear customer focus.
• Proficiency in SAP, SAP ISU, FMIS and PHR software.
• Ability to work to tight deadlines with accuracy and attention to detail.
• Flexible approach to work and strong team-working ability.

Responsibilities

• Work in accordance with guidelines, policies and procedures.
• Provide excellent customer service to Networks customers.
• Work as part of a multi-functional team and support units nationally.
• Share knowledge and skills openly with team members.
• Provide reports to support efficient operation of the Business.
• Facilitate and support team goals and development.
• Provide clerical/project support to Network Supervisors, Project Leaders, and Managers.
• Demonstrate flexibility and adaptability to change.
• Work as part of a flexible team across all above tasks.

Skills

Customer focus

Communication

Teamwork

Deadline-driven

Adaptability

Financial awareness

Driving licence

Education

Third-level qualification or equivalent relevant work experience

Tools

SAP

SAP ISU

FMIS

PHR

Excel

Word

Job description

Select how often (in days) to receive an alert:

Admin Team Member, Business Support, Tuam [FTC- 18 months]

Vacancy Number: 29182

Category: Business Support, Customer Service (Entry)

Job Type: Full-time

Position Description

This position will provide the successful candidate with the opportunity to develop/enhance the following skills:

• In-depth knowledge of ESB Networks business
• Strong Customer Service orientation
• Use of IT applications such as SAP, Excel, Word etc.

Key Responsibilities

The key responsibilities of the role will include:

• Work in accordance with agreed guidelines, policies and procedures
• Providing excellent customer service to all Networks customers
• Work as part of a multi-functional team and support all units nationally
• Share knowledge and skills openly with other members of the team
• Reporting - Support the efficient running of the Business by providing reports
• Facilitate and support others in achievement of team goals and contribute positively to the development of the team and self
• Providing clerical/project support to Network Supervisors, Project Leaders,and Managers
• Demonstrate flexibility and adaptability to change
• Working as part of a flexible team, the successful candidate will be involved with all aspects of the above work.

Experience and Qualifications

• Third-level qualification or equivalent relevant work experience
• Working knowledge of and proficiency in IT systems such as SAP, SAP ISU, FMIS, and PHR
• Strong communication skills with a clear customer focus
• Ability to work to tight deadlines while maintaining a high level of accuracy and attention to detail
• Flexible approach to work
• Strong team-working ability
• Financial awareness, including monitoring planned vs. actual costs, data management, and job closure
• Full clean driving licence

Location

This position will be based in ESB Tuam, Co. Galway.

While training attendance in the office will be required 5 days a week and when training is complete a minimum 3 days per week will be a requirement of this role

Smart Working at ESB is designed to make 'in-person' time together as purposeful as possible while also enabling the effective use of digital tools and hybrid arrangements to preserve our commitment to flexibility. The successful candidate may work flexibly within the jurisdiction where they have been employed, with attendance at the workplace for in-person collaboration at least three days per week. All Smart Working arrangements are subject to regular review based on the operational requirements of the role, the team, and the business.

Reporting To

The successful candidate will report to the Business Support Supervisor.

Why Work with Us?

• Opportunity to lead Ireland's transition tonet zero carbon future
• Career developmentthrough mentoring andtraining
• Corporate Social Responsibility Opportunities
• Sports and Social Clubs
• Networking opportunities
• Credit Union
• Access to staff well-being programmes
• Generous parental leave entitlements
• Strong values-based and inclusive culture
• Strong commitment to diversity, equity and inclusion
• Great team environment working to our Core Values: Courageous, Caring, Driven and Trusted

Closing Date

27th October 2026

Interview

Candidates who are shortlisted for interview will complete a Behavioural Interview based on each of the following Behaviours, which underpin how we work at ESB and are critical to delivering our strategy:

Your application will be held in reserve for 6 months should you be suitable for the role.

The successful candidate will be required to evidence their right to work in the Republic of Ireland prior to commencement of employment.

Diversity, Equity and Inclusion Statement

ESB is committed to being an equal opportunities employer. We welcome applications from all sections of society and ensure that no one is discriminated against on the grounds of race, religion or belief, ethnicity or nationality, disability, age, citizenship, marital status, domestic or civil partnership status, sexual orientation or gender identity, or any other basis as protected by law.

Applicants who anticipate requiring assistance or reasonable accommodations for any part of the application or interview process may contact, in confidence, [e-mail].

About ESB

Join us in our mission to achieve a net-zero electricity system by 2040. ESB is Ireland’s leading energy utility, with activities spanning electricity generation, transmission and distribution, energy supply, energy services and international consultancy. Operating in Ireland, Northern Ireland and Great Britain, we invest over €1 billion each year to deliver a new energy future based on reliable, affordable zero-carbon electricity.