Database and Revenue Protection Team Member

Electricity Supply Board; Tralee; Hybrid; EUR 32,000 - 42,000; Full time

Job summary

Electricity Supply Board in Ireland (Tralee, Kerry) seeks a confident Team Member to join the Database and Revenue Protection function. The role supports the Team Leader in operations, manages market data in SAP ISU, and helps deliver accurate billing and query resolution within RMS.

The successful candidate will work in a flexible hybrid environment, collaborating across RMS and ESB Networks, with opportunities to develop within the Revenue Protection/Database area and clear career paths.

Qualifications

• 3rd Level qualification or equivalent work experience.
• Excellent communication and teamwork skills.
• High attention to detail.
• Experience with SAP ISU.

Responsibilities

• Update the Central Market Database (SAP) for ESB Networks accurately and timely.
• Process Market Messages promptly and correctly.
• Liaise with RMS and ESB Networks functions.
• Resolve customer, supplier, and staff queries per customer charter.
• Record meter security issues and manage related actions.
• Bill customers for damaged equipment and unrecorded usage due to interference.
• Maintain confidentiality.
• Work on own initiative to meet targets.

Skills

Communication

Teamwork

Attention to detail

Education

3rd Level qualification or equivalent work experience

Tools

SAP ISU

Job description

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Database and Revenue Protection Team Member

Vacancy Number: 29364

Category: Business Support, Customer Service (Entry)

Job Type: Full-time

Position Description

The Team is responsible for the management of Database and Revenue Protection activities on behalf of ESB Networks. Revenue Protection and Database are part of the Retail Market Services (RMS) organisation in ESB Networks. This position will provide the successful candidate with the opportunity to work as a Team member inRevenue Protection/Database area andwill involve supporting the Team Leader in various operational tasks.

In addition there will be an opportunity to work closely with associated areas in RMS and ESB Networks e.g., Meter Reading, MRSO, Meter Operations.

This role would suit an ambitious self-starter who intent on developing a career within Revenue Protection /Database and the broader RMS organisation. Established career paths have been developed for this team.

Key Responsibilities

• The timely updating of the Central Market Database (SAP) for ESB Networks and other Industry participants
• Ensure timely and accurate processing of Market Messages
• Liaising closely with other business functions within RMS and ESB Networks.
• Resolve customers, suppliers, and staff queries or complaints in line with customer charter.
• Managing and recording all reported meter security issues.
• Billing the customers for damaged equipment and unrecorded usage due to unauthorised interference.
• Confidentiality is a particular requirement in this work area.
• Working on own initiative to achieve targets.

Experience and Qualifications

• Either 3rd Level qualification or equivalent work experience.
• Excellent communication skills and an ability to work effectively in a team
• Attention to detail is critical
• SAP ISU

Location

This position will be based in Tralee, Kerry

Smart Working at ESB is designed to make 'in-person' time together as purposeful as possible while also enabling the effective use of digital tools and hybrid arrangements to preserve our commitment to flexibility. The successful candidate may work flexibly within the jurisdiction where they have been employed, with attendance at the workplace for in-person collaboration at least two days per week. All Smart Working arrangements are subject to regular review based on the operational requirements of the role, the team, and the business.

Reporting to

The successful candidate will report to theRevenue Protection: M&DS Team Leader

Why Work with Us?

• Opportunity to lead Ireland's transition tonet zero carbon future
• Career developmentthrough mentoring andtraining
• Corporate Social Responsibility Opportunities
• Sports and Social Clubs
• Networking opportunities
• Credit Union
• Access to staff well-being programmes
• Generous parental leave entitlements
• Strong values-based and inclusive culture
• Strong commitment to diversity, equity and inclusion
• Great team environment working to our Core Values: Courageous, Caring, Driven and Trusted

Closing Date

10th November, 2026

Interview

Candidates who are shortlisted for interview will complete a Behavioural Interview based on each of the following Behaviours, which underpin how we work at ESB and are critical to delivering our strategy:

Your application will be held in reserve for 6 months should you be suitable for the role.

The successful candidate will be required to evidence their right to work in the Republic of Ireland prior to commencement of employment.

Diversity, Equity and Inclusion Statement

ESB is committed to being an equal opportunities employer. We welcome applications from all sections of society and ensure that no one is discriminated against on the grounds of race, religion or belief, ethnicity or nationality, disability, age, citizenship, marital status, domestic or civil partnership status, sexual orientation or gender identity, or any other basis as protected by law.

Applicants who anticipate requiring assistance or reasonable accommodations for any part of the application or interview process may contact, in confidence, [e-mail].

About ESB

Join us in our mission to achieve a net-zero electricity system by 2040. ESB is Ireland's leading energy utility, with activities spanning electricity generation, transmission and distribution, energy supply, energy services and international consultancy. Operating in Ireland, Northern Ireland and Great Britain, we invest over €1 billion each year to deliver a new energy future based on reliable, affordable zero-carbon electricity.