AMI and Communications Specialist, IT Delivery

Electricity Supply Board; Dublin; Hybrid; EUR 60,000 - 71,000; Full time

Benefits offered by this job

Hybrid working arrangements

Generous parental leave entitlements

Staff well-being programmes

Diversity, equity and inclusion

Great team environment

Job summary

ESB is seeking an AMI and Communications Specialist, IT Delivery to join the AMI & Comms team based in Dublin. You will maintain availability, performance and security of critical applications, lead incidents, support releases and disaster recovery, and drive continuous improvement across a complex IT landscape.

The role requires a minimum of five years in IT services with enterprise tech experience, strong communication and collaboration skills, and a track record in 24/7 operations.

Qualifications

• Minimum 5 years' experience in ESB IT services, infrastructure and enterprise tech.
• Knowledge of Utility Industry applications and integration architectures.
• Experience with server administration in Windows and RHEL environments.
• Strong incident management, documentation and change control experience.
• Excellent communication and stakeholder management skills.

Responsibilities

• Maintain availability, performance and security of critical applications through monitoring and health checks.
• Troubleshoot incidents and ensure high levels of customer satisfaction and service continuity.
• Support releases, patching, upgrades, change requests and DR activities including failover testing.
• Collaborate with project teams to deliver new applications and transfer knowledge to support teams.
• Identify improvements, automation opportunities and service enhancements across the landscape.
• Work with stakeholders, vendors and support teams to deliver end-to-end services.
• Participate in on-call and out-of-hours support as required.

Skills

IT service management

Enterprise technologies

System administration

Incident management

Stakeholder management

Change control

Documentation

AM I systems

Education

Third level IT qualification

Tools

Windows Server

Red Hat Enterprise Linux

AM I systems

Job description

Select how often (in days) to receive an alert:

AMI and Communications Specialist, IT Delivery

Vacancy Number: 29319

Category: IT - Service Management & Operations

Job Type: Full-time

Position Description

Technology plays a leading role in enabling and delivering ESB’s purpose to deliver a brighter future for the customers and communities we serve. Today that means we are driven to make a difference – net zero by 2040 - and it’s our people who ensure we succeed.

With over 900 staff and partners working across IT Delivery, together we design, build and support a broad range of technologies and services to deliver on our strategic objectives – decarbonised electricity, resilient infrastructure and empowered customers.

The Advanced Metering Infrastructure (AMI) & Comms team is responsible for the 24x7 support & technical management of the Smart Metering AMI solution, from the Meter to the Head-End System (HES) over cellular communications network to the Meter Data Management System (MDMS) which in turn integrates with SAP. The team is responsible for holistic management of the environment.

You will work within a high-performing team, driving continuous improvement, system stability, and business value realization, across a complex technical environment.

Key Responsibilities

• Maintain the availability, performance and security of business-critical applications through monitoring, preventative maintenance and proactive system health checks, and support cyber threat and vulnerability management in collaboration with ESB CISO.
• Troubleshoot and resolve incidents, ensuring high levels of customer satisfaction and service continuity.
• Support application releases, patching, upgrades, change requests and disaster recovery activities, including periodic failover testing between data centers.
• Collaborate with project teams to deliver and integrate new applications and ensure effective knowledge transfer into support teams.
• Identify and implement process improvements, automation opportunities and service enhancements across the application landscape.
• Work closely with internal stakeholders, external vendors, and support teams to deliver high-quality end-to-end services.
• Participate in on-call and out-of-hours support arrangements were required to support critical business operations.

Experience and Qualifications

• A minimum of 5 years’ relevant experience, with a strong understanding of ESB IT services, infrastructure, and enterprise technologies.
• Knowledge of the Utility Industry application landscape and associated integration architectures, including experience of enterprise-wide technologies and platforms.
• Knowledge and experience of server administration and support across Windows Server and Red Hat Enterprise Linux environments.
• Strong software implementation, troubleshooting, and incident management skills.
• Experience with change control processes and technical documentation.
• Excellent communication, stakeholder management, and problem-solving skills.
• Self-motivated team player with strong organisational skills, attention to detail and a flexible approach to support requirements.
• Experience of software development lifecycle, including solution design, development and release management.
• Third level IT-related qualification or equivalent work experience.
• Good technical knowledge of AMI systems
• Experience working within 24/7 operational environments.

Location

This position will be based in ESB Head Office, Fitzwilliam 27, Dublin 2.

Reporting To

Role reports to AMI Tech Operations Team Lead, Application Operations, IT Delivery.

Why Work with Us?

Smart Working at ESB is designed to make ‘in-person’ time together as purposeful as possible while also enabling the effective use of digital tools and hybrid arrangements to preserve our commitment to flexibility. The successful candidate may work flexibly within the jurisdiction where they have been employed, with attendance at the workplace for in-person collaboration at least two days per week. All Smart Working arrangements are subject to regular review based on the operational requirements of the role, the team, and the business.

• Opportunity to lead Ireland’s transition tonet zero carbon future
• Career developmentthrough mentoring andtraining
• Corporate Social Responsibility Opportunities
• Sports and Social Clubs
• Networking opportunities
• Credit Union
• Access to staff well-being programmes
• Generous parental leave entitlements
• Strong values-based and inclusive culture
• Strong commitment to diversity, equity and inclusion
• Great team environment working to our Core Values: Courageous, Caring, Driven and Trusted

€59,900 - €70,500 per annum, depending on experience.

Closing Date

5th November 2026

Interview

Candidates who are shortlisted for interview will complete a Behavioural Interview based on each of the following Behaviours, which underpin how we work at ESB and are critical to delivering our strategy:

Your application will be held in reserve for 6 months should you be suitable for the role.

The successful candidate will be required to evidence their right to work in the Republic of Ireland prior to commencement of employment.

Diversity, Equity and Inclusion Statement

ESB is committed to being an equal opportunities employer. We welcome applications from all sections of society and ensure that no one is discriminated against on the grounds of race, religion or belief, ethnicity or nationality, disability, age, citizenship, marital status, domestic or civil partnership status, sexual orientation or gender identity, or any other basis as protected by law.

Applicants who anticipate requiring assistance or reasonable accommodations for any part of the application or interview process may contact, in confidence, [e-mail].

About ESB

Join us in our mission to achieve a net-zero electricity system by 2040. ESB is Ireland’s leading energy utility, with activities spanning electricity generation, transmission and distribution, energy supply, energy services and international consultancy. Operating in Ireland, Northern Ireland and Great Britain, we invest over €1 billion each year to deliver a new energy future based on reliable, affordable zero-carbon electricity.