AMI and Communications Specialist, IT Delivery

ESB; Dublin; Hybrid; EUR 60,000 - 71,000; Full time

Job summary

ESB is seeking an experienced IT professional to join the AMI & Comms team in Dublin. The role focuses on 24x7 support, stability, and value realization across a complex tech environment, including integration with SAP and MDMS. Hybrid working with in-office presence required.

You will help maintain and improve critical applications, lead incident response, and collaborate on releases, DR testing, and automation initiatives within ESB’s Smart Metering domain.

Qualifications

• Minimum of 5 years’ relevant experience in ESB IT services, infrastructure, and enterprise technologies.
• Knowledge of the Utility Industry application landscape and integration architectures.
• Experience with Windows Server and Red Hat Enterprise Linux environments.
• Strong incident management, troubleshooting, and software implementation skills.
• Experience with change control processes and technical documentation.
• Excellent communication, stakeholder management, and problem-solving skills.
• Self-motivated team player with strong organisational skills and flexibility.

Responsibilities

• Maintain availability, performance and security of critical applications; collaborate with ESB CISO.
• Troubleshoot incidents to ensure high customer satisfaction and service continuity.
• Support releases, patching, upgrades, change requests and disaster recovery activities including failover tests.
• Collaborate with project teams to deliver new applications and transfer knowledge to support teams.
• Identify and implement process improvements, automation opportunities and service enhancements across the application landscape.
• Work with internal stakeholders, external vendors and support teams to deliver end-to-end services.
• Participate in on-call and out-of-hours support as required.

Skills

IT services

Server administration

Windows Server

Red Hat Linux

Incident management

Change control

Documentation

Communication

Stakeholder management

Education

Third level IT-related qualification or equivalent work experience

Job description

Position Description

Technology plays a leading role in enabling and delivering ESB’s purpose to deliver a brighter future for the customers and communities we serve. Today that means we are driven to make a difference – net zero by 2040 - and it’s our people who ensure we succeed.

With over 900 staff and partners working across IT Delivery, together we design, build and support a broad range of technologies and services to deliver on our strategic objectives – decarbonised electricity, resilient infrastructure and empowered customers.

The Advanced Metering Infrastructure (AMI) & Comms team is responsible for the 24x7 support & technical management of the Smart Metering AMI solution, from the Meter to the Head-End System (HES) over cellular communications network to the Meter Data Management System (MDMS) which in turn integrates with SAP. The team is responsible for holistic management of the environment.

You will work within a high-performing team, driving continuous improvement, system stability, and business value realization, across a complex technical environment.

Key Responsibilities

• Maintain the availability, performance and security of business-critical applications through monitoring, preventative maintenance and proactive system health checks, and support cyber threat and vulnerability management in collaboration with ESB CISO.
• Troubleshoot and resolve incidents, ensuring high levels of customer satisfaction and service continuity.
• Support application releases, patching, upgrades, change requests and disaster recovery activities, including periodic failover testing between data centers.
• Collaborate with project teams to deliver and integrate new applications and ensure effective knowledge transfer into support teams.
• Identify and implement process improvements, automation opportunities and service enhancements across the application landscape.
• Work closely with internal stakeholders, external vendors, and support teams to deliver high-quality end-to-end services.
• Participate in on-call and out-of-hours support arrangements were required to support critical business operations.

Essential

Experience and Qualifications

• A minimum of 5 years’ relevant experience, with a strong understanding of ESB IT services, infrastructure, and enterprise technologies.
• Knowledge of the Utility Industry application landscape and associated integration architectures, including experience of enterprise-wide technologies and platforms.
• Knowledge and experience of server administration and support across Windows Server and Red Hat Enterprise Linux environments.
• Strong software implementation, troubleshooting, and incident management skills.
• Experience with change control processes and technical documentation.
• Excellent communication, stakeholder management, and problem-solving skills.
• Self-motivated team player with strong organisational skills, attention to detail and a flexible approach to support requirements.

Desirable

• Experience of software development lifecycle, including solution design, development and release management.
• Third level IT-related qualification or equivalent work experience.
• Good technical knowledge of AMI systems
• Experience working within 24/7 operational environments.

Location

This position will be based in ESB Head Office, Fitzwilliam 27, Dublin 2.

Smart Working at ESB is designed to make ‘in-person’ time together as purposeful as possible while also enabling the effective use of digital tools and hybrid arrangements to preserve our commitment to flexibility. The successful candidate may work flexibly within the jurisdiction where they have been employed, with attendance at the workplace for in-person collaboration at least two days per week. All Smart Working arrangements are subject to regular review based on the operational requirements of the role, the team, and the business.

Reporting To

Role reports to AMI Tech Operations Team Lead, Application Operations, IT Delivery.

Why Work with Us?

• Opportunity to lead Ireland’s transition to net zero carbon future
• Career development through mentoring and training
• Corporate Social Responsibility Opportunities
• Sports and Social Clubs
• Networking opportunities
• Credit Union
• Generous Pension
• Access to staff well-being programmes
• Generous parental leave entitlements
• Strong values-based and inclusive culture
• Strong commitment to diversity, equity and inclusion
• Great team environment working to our Core Values: Courageous, Caring, Driven and Trusted

Salary

€59,900 - €70,500 per annum, depending on experience.

Closing Date

5th November 2026

Interview

Candidates who are shortlisted for interview will complete a Behavioural Interview based on each of the following Behaviours, which underpin how we work at ESB and are critical to delivering our strategy:

• Accountable and Ethical
• Collaborative
• Growing and Adaptive
• Proactive
• Respectful and Supportive

More information available on Our People Promise

Notes

Your application will be held in reserve for 6 months should you be suitable for the role.

The successful candidate will be required to evidence their right to work in the Republic of Ireland prior to commencement of employment.