Global Customer Support & Admin Specialist

Controlled Environments Company (CEC); Dublin; On-site; EUR 30,000 - 40,000; Full time

Job summary

Controlled Environments Company (CEC) in Dublin 15 is recruiting a Customer Support Administrator to maintain service levels and provide professional support to domestic and international customers. The role focuses on building strong relationships with customers and delivering outstanding service.

The successful candidate will handle orders and enquiries by phone and email, upsell where appropriate, stay up to date on product knowledge, and collaborate with colleagues to ensure a high level of

Qualifications

• Experience in a similar role and/or industry.
• Passion for delivering first class customer service.
• Experience with multinational organisations preferred.
• Ability to identify customer needs and ensure satisfaction with every enquiry.
• Confidence to discuss the benefits and features of products.
• Good communication, organisational and administration skills.
• Flexible and pro-active attitude.
• Ability to identify problems before they arise and provide solutions.
• Experience with MS Office (Outlook, Word, Excel).
• ERP experience (SAP) would be beneficial.

Responsibilities

• Develop good business relationships with new and existing customers.
• Processing customer purchase orders and enquiries by both phone and email.
• Manage and process customer enquiries by both phone and email.
• Increase business by maximising sales and upselling to the customer.
• Inform customers on the technical benefits of our products.
• Work and support external client facing colleagues to ensure high level of customer service.
• Recognise, document, and escalate customer issues or trends following appropriate communication and escalation channels where required.
• Stay up to date on product knowledge and our customer offerings.
• Weekly & Monthly reporting as required.

Skills

Customer service

Multinational experience

Communication

Organisation

Administration

Proactive

Flexibility

Problem solving

Upselling

ERP experience

Tools

SAP

Microsoft Office

Job description

Controlled Environments Company (CEC) in Dublin 15 is recruiting a Customer Support Administrator to maintain service levels and provide professional support to domestic and international customers. The role focuses on building strong relationships with customers and delivering outstanding service.

The successful candidate will handle orders and enquiries by phone and email, upsell where appropriate, stay up to date on product knowledge, and collaborate with colleagues to ensure a high level of