Customer Service Representative

Total Talent; Dublin; On-site; EUR 25,000 - 35,000; Full time

Job summary

Total Talent is seeking a Customer Service Representative to provide a high standard of support to customers in the healthcare sector across the United Kingdom and Ireland. You will handle customer queries, process orders, manage delivery updates and resolve complaints while working closely with internal teams to ensure an excellent customer experience.

Responsibilities include handling queries by phone, email, and online systems, tracking deliveries, and ensuring accurate, timely responses in a

Qualifications

• Experience in customer service or contact centre environments.
• Experience with business management and CRM systems is desirable.
• Strong written and spoken communication skills.

Responsibilities

• Provide professional customer support by phone, email, and online ordering systems.
• Process customer orders and enquiries accurately and within required deadlines.
• Track deliveries and resolve any outstanding or delayed orders.
• Record, escalate and resolve customer complaints efficiently.
• Work closely with sales, finance, operations and logistics teams to support customers.
• Provide customers with clear information on products, services and promotions.
• Take ownership of customer queries through to resolution.
• Identify opportunities to improve customer service processes and ways of working.
• Support additional specialist responsibilities as knowledge develops.

Skills

Communication

Customer service

Teamwork

Attention to detail

Problem solving

Tools

CRM systems

Job description

We are looking for a Customer Service Representative to provide a high standard of support to customers within the healthcare sector across the United Kingdom and Ireland. You will handle customer queries, process orders, manage delivery updates and resolve complaints while working closely with internal teams to ensure an excellent customer experience.

Responsibilities

• Provide professional customer support by phone, email and online ordering systems.
• Process customer orders and enquiries accurately and within required deadlines.
• Track deliveries and resolve any outstanding or delayed orders.
• Record, escape and resolve customer complaints efficiently.
• Work closely with sales, finance, operations and logistics teams to support customers.
• Provide customers with clear information on products, services and promotional activities.
• Take ownership of customer queries through to resolution.
• Identify opportunities to improve customer service processes and ways of working.
• Support additional specialist responsibilities as your knowledge and experience develop.

Skills and Experience

• Previous experience in customer service, internal sales or a contact centre environment.
• Experience using business management and customer relationship systems is desirable.
• Strong verbal and written communication skills.
• Customer-focused with a friendly, professional and confident telephone manner.
• Organised and reliable with strong attention to detail and accuracy.
• Able to listen, understand customer needs and take ownership of issues.
• Comfortable working in a busy and changing environment.
• A positive approach to problem-solving and continuous improvement.
• Enjoys working collaboratively as part of a wider team.