Customer Service / Sales Administrator

Amicus Search & Recruitment; Clonee; On-site; EUR 26,000 - 36,000; Full time

Job summary

Amicus Search & Recruitment is assisting an established family-owned Irish business in the agricultural sector to appoint two Customer Service / Sales Administrators for their Dublin 15 office. These entry-level roles sit in a small, close-knit team and include full training.

You will take customer purchase orders and create sales orders in Microsoft Dynamics 365 Business Central, work with Operations on stock and delivery priorities, and coordinate with a 3PL provider.

Qualifications

• Bright and numerate with high data accuracy.
• Comfortable with data entry tasks.
• Able to communicate with customers clearly.

Responsibilities

• Take customer purchase orders and create sales orders in Dynamics 365 Business Central.
• Coordinate with Operations on stock availability and delivery priorities.
• Liaise with 3rd party logistics to arrange picking, dispatch and delivery.
• Be the main contact for customers: update on orders, queries, returns and complaints until resolved.

Skills

Numbers

Data entry

Customer service

Excel

Outlook

Tools

Microsoft Dynamics 365 Business Central

Job description

Amicus Search & Recruitment is working with our client, an established family-owned Irish business in the agricultural sector, to hire two Customer Service / Sales Administrators for their Dublin 15 office. The business has traded for more than 30 years. It supplies customers across Ireland and the UK and is now growing into mainland Europe. These are entry-level roles in a small, close-knit team.

You’ll take in customer purchase orders and create and manage sales orders in Microsoft Dynamics 365 Business Central. You’ll work with Operations on stock availability and delivery priorities, and coordinate picking, dispatch and delivery with the company’s third-party logistics provider. You’ll be the customer’s main contact: keeping them updated on orders and delivery dates, answering everyday queries, and handling returns and complaints until they’re fully resolved. You’ll work closely with Sales, Operations and Finance to keep the order-to-delivery process running smoothly.

Our client wants people who are bright, good with numbers and very accurate with data entry. You should be comfortable with Excel and Outlook and confident talking to customers. You’ll need to be organised enough to chase the warehouse when needed, and happy doing transactional work that can be repetitive.

Full training is provided, but you do need to be willing an eager to learn. A second language such as French, German, Polish or Spanish would be a real advantage, as would general office admin, PA or secretarial experience.