Internal Sales Administrator

Jfc Group; Tuam; On-site; EUR 28,000 - 36,000; Full time

Job summary

JFC Group in Tuam, Co. Galway, Ireland, is seeking a proactive Sales Administrator to join the Internal Sales team.

This role supports the external sales team with order processing, quotations, CRM/ERP tasks and customer liaison, demanding excellent organisational and communication skills. You will handle sales orders, respond to customer queries by phone, maintain accurate records in ERP/CRM, and assist with sales reporting and marketing campaigns.

Qualifications

• Minimum 2 years’ sales experience in a busy administrative environment.
• Experience in a sales environment and dealing with customers by phone is desirable.
• Experience using ERP and CRM systems and proficient with Microsoft Office.

Responsibilities

• Process sales orders and handle customer queries.
• Build strong relationships with customers and maintain professional telephone etiquette.
• Provide sales administration, quotations, and order entry via ERP.
• Serve as contact for after-sales support and coordinate with External Sales/Quality.
• Support External sales team as a proactive team member.
• Communicate market findings and customer insights to Sales/Marketing and management.
• Assist in compiling sales reports and contribute to marketing campaigns.
• Attend sales meetings, conferences, and open days as required.

Skills

Customer service

Sales administration

ERP

CRM systems

Microsoft Office

Communication

Team player

Tools

ERP system

CRM systems

Microsoft Office

Job description

Purpose of Position

At JFC, our success is built on our shared values — People First, Innovation Inspired, Growth Focused, Performance Powered, Quality Driven and Safety Always. A highly proactive Sales Administrator is required to join our Internal Sales team based in Tuam, Co. Galway. This role requires excellent administration and organisational skills to help support our external sales team. This role will involve building relationships and dealing with our customers and requires a good telephone manner and a strong customer service focus.

Key Duties And Responsibilities

• Process Sales orders and deal with customer queries.
• Strong communication and relationship building with Customers.
• Can-do, positive attitude, dealing with orders and sales enquiries.
• General sales administration, sales quotations, and sales order entry via an ERP system.
• Being the point of contact for after-sales/customer service support and liaising with External Sales/Quality department.
• Strong team player providing active, hands-on support for the External sales team.
• Effectively communicate market findings and customer insights to the Sales/Marketing Team and management.
• Assist in the compilation of Sales reports.
• Assist with marketing campaigns to support brand awareness and business development.
• Attend sales meetings, conferences, trade exhibitions and open days as required.

Desired Skills And Experience

• Minimum 2 years’ sales experience in busy administrative environment is essential.
• Experience working in a sales environment is desirable.
• Experience of dealing with customers over the phone.
• A team player with the ability to work off your own initiative is essential.
• Experience using ERP and CRM systems and proficient across the Microsoft suite.
• Highly collaborative, organised, detail oriented with a strong ability to multi-task.
• Excellent communication, presentation, and negotiation skills with fluency in English, verbal and written essential.
• Time management and task prioritisation skills.
• Strong analytical problem-solving skills.
• A strong working knowledge of the Agriculture/Equine and/or Civils industries is highly advantageous but not essential.

Disclaimer The above statements are intended to describe the general nature of the work and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. JFC is an equal opportunities employer.