Customer Service Representative

Office Buddies; Kildare; On-site; EUR 30,000 - 35,000; Full time

Job summary

Office Buddies is seeking a Customer Service Representative in Kildare. The role acts as the vital link between customers and operations, handling inquiries, orders, and documentation to ensure smooth workflows.

The ideal candidate has 2+ years in customer service within logistics, strong Excel and Word skills, and a proactive, detail‑oriented approach to data entry and reporting.

Qualifications

• 2+ years experience in a similar role ideally within logistics and supply chain
• Excellent IT and communication skills
• Highly proficient in Excel and Microsoft Word
• Previous experience in customer service and administrative roles is appreciated

Responsibilities

• Respond and resolve any customer inquiries via phone and email
• Process store orders via phone, email, and chat
• Accurately enter and track orders using internal systems
• Liaise with the client services team to book couriers and monitor delivery schedules
• Manage POD documentation, ensuring completeness and resolving any issues
• Maintain detailed records of customer interactions and order history
• Generate and update reports using Excel
• Prepare customer communications, templates, and internal documents using Word
• Provide cross-functional department support to warehouse teams

Skills

Customer service experience

Excellent communication

IT skills

Microsoft Word proficiency

Tools

Excel

Word

Internal systems

Job description

Role: Customer service Representative

Location: Kildare

Salary: €30k base with OTE €35k

We are looking for motivated and customer focused Customer Service Representatives for one of our clients based in Kildare. The Customer Service Representative will be the vital link between the customers and operations department, ensuring efficient workflows and customer needs met.

Duties and Responsibilities:

• Respond and resolve any customer inquiries via phone and email


• Process store orders via phone, email, and chat


• Accurately enter and track orders using internal systems


• Liaise with the client services team to book couriers and monitor delivery schedules


• Manage POD documentation, ensuring completeness and resolving any issues


• Maintain detailed records of customer interactions and order history


• Generate and update reports using Excel


• Prepare customer communications, templates, and internal documents using Word


• Provide cross-functional department support to warehouse teams

Requirements:

• 2+ years experience in a similar role ideally within the logistics and supply chain industry


• Excellent IT and communication skills


• Highly proficient in Excel and Microsoft word


• Previous experience in Customer service and administrative roles is appreciated